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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
CRS Historical Reporting Problems
Some information appears in English on a German system
Symptom On a CRS Historical Reports client computer with an English version of Windows for which
the system locale has been set to German, the Search dialog box and the Preview tab on the Report
Viewer still appear in English.
Error Message None.
Possible Cause Limitation of the Report Viewer.
Recommended Action Install a German version of the operating system
The Historical Reports client computer cannot connect to the CRS server
Symptom The CRS Historical Reports client computer is unable to connect to the CRS server. The
Historical Reports Client log file shows the following message:
Error Message Not associated with a trusted connection.
Possible Cause SQL server is not being accessed with the proper authentication.
Recommended Action Perform the following steps on the CRS Historical Reporting client computer:
Step 1 Choose Start > Programs > Microsoft SQL Server n > Enterprise Manager, where n is a version
number.
Step 2 Double-click Microsoft SQL Servers.
Step 3 Double-click SQL Server Group.
Step 4 From the SQL Server group, right-click the name of the server on which the CRS databases reside.
Step 5 Choose Properties.
Step 6 Choose the Security tab.
Step 7 Click the Windows only radio button.
Step 8 Click OK.
A Database Connection Error 5051 error appears
Symptom When you try to log into the CRS Historical Reporting client software on the client computer,
a Database Connection Error 5051 is displayed.
Error Message Error 5051
Possible Cause Network connectivity is down or the client connection setting is incorrect.
Recommended Action Complete the following steps:
Step 1 From the Windows Control Panel on the CRS Historical reports client computer, choose Data Sources
(ODBC).