Chapter 8 Troubleshooting Tips

Backup, Restore, and Update Problems

•Page Not Found message is displayed during Restore or Upgrade, page 8-4

•Restore fails due to a file not being found, page 8-5

•Restore failed for a one-node system, page 8-5

•Restore failed on a two-node system that had run before the Restore, page 8-6

•Restore failed on a two-node system that was re-imaged, page 8-7

•Some RmCm configuration is missing after Upgrade, page 8-8

Backup, Restore, and Upgrade cannot be started from a client desktop

Symptom Backup, Restore, and Upgrade cannot be started from a client desktop.

Error Message Backup and Restore or Upgrade displays an exception or a 'Page Not Found' message.

Possible Cause When an exception is displayed by Backup and Restore or Upgrade, please check the logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' message is displayed, please contact TAC since the CRS Node Manager service has restarted for some reason.

Recommended Action Start Backup and Restore or Upgrade from the CRS server desktop.

During Backup, Restore, or Upgrade, an exception is seen in UI

Symptom During Backup, Restore, or Upgrade, an exception is seen.

Error Message To see the error message, open the C:\Program Files\wfavvid\log\MCVD\MCVDXXX.log where the time of the failure occurred. Search for the keyword: 'BACKUP_FAILED', 'RESTORE_FAILED', or 'UPGRADE_FAILED' based on type of failure. An exception with stack trace will be shown next to this text.

From the error message, go down to the last exception shown and look for the following keyword to see which component failed:

•com.cisco.archive.* - Indicates general issue with ArchiveManager.

•com.cisco.archive.impl.component.config.* - Indicates issue with saving or restoring configuration such as properties files.

•com.cisco.database.* - Indicates issue with database.

•com.cisco.wf.spanlinkBackupRestore.* - Indicates issues with Spanlink components.

•com.cisco.wf.jtapi.archive.* - Indicates issue with JTAPI configuration.

•com.cisco.wf.cme.archive.* - Indicates issue with CME configuration.

•com.cisco.restoreadmin.jtapiresyncwizard.* - Indicates issue with JTAPI wizard synchronization of Route Points, CTI Ports.

•com.cisco.restoreadmin.cmevalidate.* - Indicates issues with CME validation wizard.

Recommended Action Please contact TAC based on information in Cause to find appropriate specialist.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) manual Troubleshooting Tips Backup, Restore, and Update Problems
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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