HP Thin Client mt40 Mobile VDI connectivity issue

HP Velocity troubleshooting

This section provides decision trees for troubleshooting the following issues:

•VDI connectivity issue

•Non-VDI connectivity issue

•HP Velocity-protected flows not established

•Quality of Experience - packet-loss issue

•Quality of Experience - latency issue

•Troubleshooting procedures

VDI connectivity issue

VDI connectivity issue

	Unable to connect		Disable HP		Connectivity restored
			Velocity. Try to
			connect again.
Still unable	Reboot				Enable
to connect				Unable to	HP Velocity.		Connection
	HP thin client.
				connect	Try connecting to a		successful
	Try to connect
					virtual dekstop on a
	again.
					different server.
It is not an HP		Connectivity
Velocity issue.								‡ Check the original traffic path
Enable HP Velocity.		restored
								for a security server or firewall.
								‡ Disable HP Velocity on
			Unable to		Connection			the HP thin client to restore
	Re-enable HP			Reboot				connectivity.
	Velocity. Try to		connect	HP thin client.	successful			‡ Call HP support or open a
	connect again.			Try to connect				ticket.
				again.
			‡ Check the original traffic path			Solved!
			for a security server or firewall.

‡Disable HP Velocity on the HP thin client to restore connectivity.

‡Open a ticket.

HP Velocity FAQ and Troubleshooting Guide 20