HP Thin Client mt40 Mobile Quality of Experience - latency issue

HP Velocity troubleshooting Quality of Experience - latency issue

Quality of Experience - latency issue

HP Velocity supports only RDP, RGS, and ICA protocols.

				Latency issue
	Is an
				Are HP
No	RDP, RGS,		Yes		No
				Velocity protected
	or ICA protocol
				flows being
	in use?
				created?
		Yes

Follow the HP Velocity Protected Flows not Established decision tree.

Follow the Quality of Experience decision tree.

	Does	Does the		‡ Enable LiveTCP and verify the
		server/sender
No	the endpoint Yes		No	port number.
		have LiveTCP
	have high			‡ Install HP Velocity Server-Side
		enabled for the
	latency?			version 2.0.
		protocol in
		use?
		Yes

Configure a lower latency threshold.

	Is LiveTCP			Does the
No			Management		Yes
	configured with the Yes		Application show
	correct latency			a protected
	threshold?			LiveTCP
				flow?
				No
				Does
HP Velocity version 1.6		No	LiveTCP show		Yes
			an	Inspecting flow
is not installed on the client.
			for LiveTCP?

Follow the Quality of Experience decision tree.

‡The amount of latency present is below the configured latency threshold.

‡Follow the Quality of Experience decision tree.

HP Velocity FAQ and Troubleshooting Guide 24