HP mt40 Mobile manual Quality of Experience packet-loss issue, Quality of Experience issue

HP Velocity troubleshooting Quality of Experience - packet-loss issue

Quality of Experience - packet-loss issue

Quality of Experience issue

Verify the topology to determine which device is at the far end of the HP Velocity protected flow.

‡HP Velocity helps when there is network loss.

‡Check the HP thin client

and server system resources (CPU, RAM, etc).

‡The quality issue could be due to low bandwidth on the link, or high latency.

The application may require an even higher network quality.

Is the

Yes they are

Are HP

protected

No

Follow the HP Velocity

No

protected

flow to the

Velocity

protected

protected flows not

expected

flows being

established decision tree.

destination?

created?

Yes

Yes, but they are

in monitored mode

Is the

No

Is there

Yes

HP Velocity

Yes

network loss?

protected flow to the

expected

destination IP

Does

address?

‡ Verify that HP Velocity is in Protect

corrected

No

mode on both client and server.

loss show

No

‡ Are you exceeding the accelerated

improvement?

stream limit on the client or server?

‡ Verify that the connection is between

an HP Velocity client and server.

Server-to-server sessions will only be

No

Is corrected

Yes

monitored.

loss close to the

chosen TLR

or

0%?

Verify the topology to determine

Yes

which device is at the far end of

the HP Velocity session.

‡ HP Velocity is working and
improving the network quality.
‡ Look for other causes such as	‡ Check for available bandwidth.
insufficient CPU or memory.
	‡ If there is sufficient bandwidth,
‡ The quality issues could be due to
	try enabling Burst Loss
low bandwidth on the link or high
	Protection (BLP).
latency.

HP Velocity FAQ and Troubleshooting Guide 23