Chapter 8 Troubleshooting Tips

Backup, Restore, and Update Problems

Backup failed for a One or Two-Node system

Symptom Backup failed for a one or two-node system.

Error Message Backup and Restore displays an exception or a 'Page Not Found' message.

Possible Cause When an exception is displayed by Backup and Restore, please check the logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' message is displayed, please contact TAC since the CRS Node Manager service has restarted for some reason.

Recommended Action Check and make sure that the 'Backup Storage Location' is set correctly with the right credentials.

CRS 4.5 profile name is missing

Symptom You are prompted to select the CRS 4.5 profile name during the 4.5 to 5.0 upgrade, but that name is missing from the pulldown menu list during restore.

Error Message None

Possible Cause This can happen if an initial attempt to restore was unsuccessful due to the CRS Node Manager abruptly shutting down or restarting. The CRS 4.5 profile name may have been migrated to the 5.0 cluster ID (that is, a long number) during the restore attempt. However, because the CRS Node Manager service abruptly shut down, the name itself remained migrated in the CCM table.

Recommended Action When prompted for the CRS 4.5 profile name, please choose the long integer number from the menu pulldown list.

Page Not Found message is displayed during Restore or Upgrade

Symptom During Restore or Upgrade, the message "Page Not Found" is displayed.

Error Message Check the log in c:\program files\wfavvid\log\MCVD and search for keyword 'reboot_on' for the error message.

Possible Cause Most likely, the CRS Node Manager has restarted during Restore or Upgrade due to an abnormal shutdown. This can be checked if you see a new MCVD log file (in the c:\program files\wfavvid\log\MCVD folder) created during the time of the restore or if you see that the CRS Node Manager Service is no longer running.

Recommended Action

Step 1 Analyze the 'reboot_on' message to see which service went down. If this is intermittent issue, redo the Restore by first doing the following two steps. Contact TAC if condition persists

Step 2 Stop the CRS Node Manager Service if it is running.

Step 3 Replace the c:\program files\wfavvid\ClusterData folder with the original ClusterData folder that was copied before the restore.

Step 4 Remember to keep the original copy around just in case the process needs to be repeated.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) manual Backup failed for a One or Two-Node system, CRS 4.5 profile name is missing
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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