Chapter 1 About Serviceability

CiscoWorks Support

•Alarms—Use Alarms to obtain the run-time status and state of the Cisco CRS system and to take corrective action to fix detected problems. You can forward alarms to a Syslog server, to an SNMP trap subagent, or to a Windows Event Log. For more information, see Alarm Service, page 3-1.

•Trace—Provides specific, detailed Cisco CRS information for troubleshooting system problems. You can also send alarms to a trace file for further analysis and you can specify what level of event information is sent to the trace file. For more information, see Trace, page 4-1.

•Cisco Discovery Protocol (CDP) Support—Sends messages containing system information to a designated multicast address. For more information, see Cisco Discovery Protocol Support, page 5-1.

•Syslog Support—Sends common event logging messages in standard Syslog format to any third-party Syslog server. For more information, see Alarm Service, page 3-1.

•Cisco Support Tools—The Node Agent utility of Cisco Support Tools helps you collect log information and troubleshoot Cisco CRS servers. For more information, see Cisco Support Tools, page 6-1.

You can obtain additional system troubleshooting information using the following tools:

•CiscoWorks—Provides a suite of web-based applications for managing Cisco devices. For more information, see CiscoWorks Support, page 1-2.

•Third-Party Network Management Systems—Provide Simple Network Management Protocol-based browser, Syslog support, and other system management tools.

•Microsoft Windows 2003 Performance Monitoring—Allows you to monitor the performance of the Cisco CRS system. For more information, refer to your Microsoft Windows documentation.

•Microsoft Windows 2003 Terminal Service—Provides remote systems with access to Windows-based applications through terminal emulation. Windows 2003 Server Terminal Services are integrated with the Windows 2003 operating system. For more information, refer to your Microsoft Windows documentation.

CiscoWorks Support

CiscoWorks, available as a separate package, provides a suite of web-based applications for managing Cisco devices. It is the network management system (NMS) of choice for the Cisco CRS system and for other Cisco devices.

The Cisco CRS system integrates with these CiscoWorks applications:

•Cisco Unified Operations Manager (Operations Manager)—Operations Manager tracks the health of Cisco Unified Communications environments by proactively monitoring Cisco voice elements in the network to alert operations personnel to potential problems and to help minimize Unified Communications service downtime.

•Resource Management Essentials (RME)—Providestools for collecting Syslog messages from multiple sources for system-level fault monitoring and analysis.

•Campus Manager—Provides network topology services, user tracking, and path analysis. Campus Manager Topology Services can display a map of your network and it can display a variety of information about each device on the network. It provides version, run-time status, and URLs of the applications on the devices and it provides filtering to display only specified devices. User Tracking provides a tool that tracks IP telephones on a Voice over IP (VoIP) network. Path Analysis provides a diagnostic application that traces connectivity between two specified points on a network and analyzes physical and logical paths.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

1-2

Page 23 Page 25
Page 24
Image 24
Cisco Systems 5.0(1) manual CiscoWorks Support
Page 23 Page 25

5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
Top Page Image Contents