Chapter 8 Troubleshooting Tips

CRS Engine Problems

The Simple Recognition step takes the unsuccessful branch

Symptom The Simple Recognition step in a script takes the unsuccessful branch even when the word spoken or DTMF key pressed is defined in the grammar.

Error Message None.

Possible Cause The Simple Recognition step is configured with a set of tags and output points. Most likely, the tag names defined in the step do not exactly match the tag names defined in the grammar used by the step. Such a mismatch can occur when a tag name is defined in the grammar

Recommended Action Complete the following steps:

Step 1 Verify that all tag names defined in the grammar are configured in the Simple Recognition step with matching spelling and case.

Step 2 If the grammar contains tag names that are not configured in the Simple Recognition step, either configure the same tag name in the Simple Recognition step or remove the tag names from the grammar.

Calling party and CRS do not have common codec

Symptom The calling party hears a fast busy signal when calling into a CRS application.

Error Message The CRS log showsCTIERR_REDIRECT_CALL_PROTOCOL_ERROR.

Possible Cause The calling device’s codec is possibly incompatible with CRS.

Recommended Action Use the transcoding service on Cisco Unified Communications Manager or ensure that the calling device is using G.711 or G729, depending on what is configured on the CRS server.

Prompts with incorrect codec being played out

Symptom The calling party does not hear prompts.

Error Message None.

Possible Cause The prompt being played does not match the system’s codec.

Recommended Action Use the correct version of the prompt.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

8-38

Page 101 Page 103
Page 102
Image 102
Cisco Systems 5.0(1) Simple Recognition step takes the unsuccessful branch, Calling party and CRS do not have common codec
Page 101 Page 103

5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
Top Page Image Contents