Chapter 4 Trace

The CRS Log Files

Cisco Desktop Product Suite Installation Logs

If you need to locate the Cisco Desktop Product Suite, Version 6.4, log files, this section helps you to locate them.

Here are the locations of the various log files:

•The Install Manager log files are located at the root of the C: drive: The files are:

–IM<number>.dbg - where <number> ranges between 0001 & 0010, (i.e IM0001.dbg)

–IM<number>.log

•The InstallShield silent install file is located at C:\Winnt:

–splk_<project>.log - where <project> is a Desktop installation project, such as splk_base.log.

•The InstallShield install / uninstall debug files are located at <Program Files>\Cisco\Desktop\IM: The files are:

–splkInstall_<version>.dbg - where <version> is a Desktop software version, such as splkInstall_6.4.0.20.dbg

–splkInstall_Obj_<version>.dbg - where <version> is a Desktop software version, such as splkInstall_Obj_6.4.0.20.dbg.

After you uninstall the Desktop, the log files are located at:

•Install Manager files exist in the location defined above until the uninstall reboot when they are removed from the system.

•InstallShield silent uninstall file is at the root of the BootUp drive.

•InstallShield install / uninstall debug files are at the root of the C: drive.

CRS Log Collection Tool

The CRS Log Collection Tool provides a way for you to collect all of the log files you want to view into one zip file. The tool also provides a way for you to run it remotely and to move the zip file off of the CRS server to your own desktop or to a network drive.

To use the log collection tool to collect log files into a zip file, complete the following steps:

Step 1 To access the CRS Log Collection Tool, go to Start > Programs > Cisco CRS Administrator > Cisco CRS Log Collection Tool.

The following warning message appears:

Warning The Log Collection Tool might impact system performance, so run this tool during off peak hours. Do not run this tool during a system backup or restore. To save disk space on the CRS server, write the zip file to a network drive; otherwise, remove the zip file from the CRS server once captured. To limit the size of the zip file, use the Log Collection Tool Advanced Options to select start and end times and any subset of components.

Step 2 After reading and adhering to the message, click OK.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) manual Cisco Desktop Product Suite Installation Logs, CRS Log Collection Tool
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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