Chapter 8 Troubleshooting Tips

CRS Historical Reporting Problems

Search dialog box and Preview tab appear in English on Windows system with locale set to German

Symptom When running the Cisco CRS Historical Reports client on a computer with an English version of Windows for which the system locale has been set to German, the Search dialog box and the Previews on the Report Viewer still appear in English.

Error Message None.

Possible Cause Limitation of the Report Viewer.

Recommended Action Install a German version of the operating system.

Dialog box does not appear as expected when report is exported

Symptom The Exporting Records dialog box does not appear as expected when a scheduled report is exported.

Error Message If the report is being exported, the following message will appear at

or near the end of the file:Note: Getting report contents may take considerable amount of time

based on the size of the contents...Pls wait...

Possible Cause This dialog box appears only after the client system fetches the required database records. For a large report, fetching records can take a long time.

Recommended Action Wait for the export operation to complete. Or, check the CiscoSChPrintExport.log file.

Error when choosing an option from the Historical Reporting web page

Symptom An error message appears when you choose an option from a web page in Cisco Historical Reporting.

Error Message Not defined.

Possible Cause The Cisco CRS Node Manager service or the MSSQLServer service might not be running, or there might be a problem connecting to the CRS database.

Recommended Action Complete the following steps:

Step 1 Make sure that the Cisco CRS Node Manager service is running on the CRS server.

Step 2 Make sure that the MSSQLServer service is running on the CRS server.

Step 3 On the CRS server, choose Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC) and make sure that ODBC System DSNs dsn_cra and DSN_SCH_DB are properly configured.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) manual Error Message Not defined
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5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.
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