8-5
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Chapter 8 Troubleshooting Tips
Backup, Restore, and Update Problems
If Restore still fails, please contact TAC.
Restore fails due to a file not being found
Symptom Restore fails due to "<file-name> file is not found."
Error Message "<file-name> file is not found" message is displayed in the Restore
Pop-up UI.
Possible Cause The <file-name> file cannot be found by the Restore process.
Recommended Action Do the following:
Step 1 Delete the staging directory (C:\STI).
Step 2 Manually stop the Node Manager Service by selecting Start > Programs > Administrative Tools >
Services, and then stopping the 'Cisco CRS Node Manager' service.
Step 3 Delete the C:\Program Files\wfavvid\ClusterData folder.
Step 4 Copy C:\BackupClusterData\ClusterData folder (which was backed up before) to C:\Program
Files\wfavvid\.
Step 5 Reboot the machine.
Step 6 Re-run the restore.
Restore failed for a one-node system
Symptom
Error Message Backup and Restore displays an exception or a 'Page Not Found' message.
Possible Cause When an exception is displayed by Backup and Restore, please check the logs in the
c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will
show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page
Not Found' message is displayed, please contact TAC since the CRS Node Manager service has
restarted for some reason.
Recommended Action Check failure. If failure is irrecoverable, please contact TAC. If failure is due to
intermittent issue, retry restore by doing one of the following.
If you have a copy of original ClusterData folder:
Step 1 Stop the CRS Node Manager Service.
Step 2 Remove the C:\Program Files\wfavvid\ClusterData folder.
Step 3 Copy the original ClusterData folder to the C:\Program Files\wfavvid\ folder.
Step 4 Start the CRS Node Manager Service.