Chapter 8 Troubleshooting Tips

Backup, Restore, and Update Problems

If Restore still fails, please contact TAC.

Restore fails due to a file not being found

Symptom Restore fails due to "<file-name> file is not found."

Error Message "<file-name> file is not found" message is displayed in the Restore Pop-up UI.

Possible Cause The <file-name> file cannot be found by the Restore process.

Recommended Action Do the following:

Step 1 Delete the staging directory (C:\STI).

Step 2 Manually stop the Node Manager Service by selecting Start > Programs > Administrative Tools > Services, and then stopping the 'Cisco CRS Node Manager' service.

Step 3 Delete the C:\Program Files\wfavvid\ClusterData folder.

Step 4 Copy C:\BackupClusterData\ClusterData folder (which was backed up before) to C:\Program Files\wfavvid\.

Step 5 Reboot the machine.

Step 6 Re-run the restore.

Restore failed for a one-node system

Symptom

Error Message Backup and Restore displays an exception or a 'Page Not Found' message.

Possible Cause When an exception is displayed by Backup and Restore, please check the logs in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' message is displayed, please contact TAC since the CRS Node Manager service has restarted for some reason.

Recommended Action Check failure. If failure is irrecoverable, please contact TAC. If failure is due to intermittent issue, retry restore by doing one of the following.

If you have a copy of original ClusterData folder:

Step 1 Stop the CRS Node Manager Service.

Step 2 Remove the C:\Program Files\wfavvid\ClusterData folder.

Step 3 Copy the original ClusterData folder to the C:\Program Files\wfavvid\ folder.

Step 4 Start the CRS Node Manager Service.

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

8-5

Page 69
Image 69
Cisco Systems 5.0(1) manual Restore fails due to a file not being found, Restore failed for a one-node system

5.0(1) specifications

Cisco Systems 5.0(1) marks a significant development in the realm of networking technology, providing an upgraded platform designed to accommodate the ever-evolving demands of modern enterprises. This version is characterized by its robust set of features and cutting-edge technologies, enabling organizations to optimize their network performance, streamline operations, and enhance security.

One of the hallmark features of Cisco Systems 5.0(1) is its improved security protocols. The system introduces advanced encryption methods and enhanced access control mechanisms that ensure data integrity and confidentiality. These features are particularly important in a world where cyber threats are increasingly sophisticated. The integration of Security Intelligence capabilities allows administrators to detect anomalies and respond to potential threats in real-time, thus safeguarding sensitive information.

Another key characteristic of Cisco 5.0(1) is its support for software-defined networking (SDN). This technology allows for more effective resource management by enabling dynamic allocation of bandwidth in response to user needs. The network becomes more agile, facilitating rapid deployment and scalability. Cisco’s SDN capabilities also include enhanced automation features, which significantly reduce the manual effort required for network configuration and management, leading to increased operational efficiency.

In addition to SDN, Cisco 5.0(1) embraces innovations in cloud computing. The platform seamlessly integrates with cloud-based services, allowing organizations to manage their resources without the constraints of hardware limitations. This not only improves flexibility but also reduces operational costs, aligning with the financial strategies of modern businesses.

Moreover, Cisco 5.0(1) boasts improved user interfaces and management tools. The intuitive dashboard provides administrators with comprehensive visibility into network performance, allowing for quick identification of issues and facilitating better decision-making. Enhanced analytics capabilities provide insights into traffic patterns and device usage, empowering organizations to make informed adjustments to enhance network performance.

Finally, the platform is designed with interoperability in mind. Cisco Systems 5.0(1) supports a wide array of devices and integrates smoothly with other vendor technologies, which is essential in diverse networking environments.

In summary, Cisco Systems 5.0(1) delivers advanced security features, embraces software-defined networking, enhances cloud integration, offers user-friendly management tools, and supports interoperability. Together, these characteristics position Cisco as a leader in the networking industry, prepared to meet the challenges of tomorrow’s technological landscape.