Chapter 8 Troubleshooting Tips

Automatic Speech Recognition (ASR) Problems

Step 1 Select Subsystems > MRCP ASR > MRCP ASR Provider Configuration.

Step 2 Click the MRCP ASR Dialog Groups link on the left panel

Step 3 Either click the Add MRCP ASR Dialog Control Grouplink or select an existing group.

Step 4 Modify the value of Max.Number of Sessions as prescribed above. Overprovision this value by a factor of 1.2 or by an additional 20 percent.

Step 5 Click Update or Add as appropriate.

MRCP ASR subsystem is out of service

Symptom The Engine Status area in the Engine web page shows that the MRCP ASR subsystem is out of service.

Error Message None.

The cause could be one of the following: .

The MRCP Provider and Server are not configured from the MRCP ASR Configuration web page.

The MRCP ASR Server(s) is down or unreachable.

The Speech Server is not configured from the MRCP ASR Configuration web page

Recommended Action Complete the following steps:

Step 1 Verify that the MRCP Provider and Servers are configured through the MRCP ASR Configuration web page.

Step 2 Verify that the MRCP ASR servers are up and reachable.

Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take effect

Symptom Changes made to either MRCP ASR Providers, MRCP Servers, or Groups through CRS Administration do not seem to take effect.

Error Message None.

Possible Cause When you make any configuration changes (including additions or deletions) to either

MRCP ASR Providers, MRCP Servers, or Groups including changes to locales through CRS Administration, these changes are made in the Config datastore and do not affect the data that is already loaded by the engine. If you wish to make these changes effective immediately without having to restart the engine, the changes need to be explicitly reloaded by the MRCP ASR Subsystem.

Recommended Action If you want the changes to take effect immediately without having to restart the engine, do the following:

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

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Cisco Systems 5.0(1) Mrcp ASR subsystem is out of service, Select Subsystems Mrcp ASR Mrcp ASR Provider Configuration

5.0(1) specifications

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