Cisco Systems 5.0(1)

Index

IN-2

Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)

CRS Administration problems

A component manager goes into partial service when

uploading a file 8-23

Authentication web page is not available 8-19

CRS Supervisor web page cannot be viewed from CRS

Server 8-21

Database table fields used by wallboard store data in

milliseconds 8-21

High call rejection rate under heavy load 8-23

Invalid files message displays while uploading a zip

file of prompts 8-22

Management pages display error message when

selected 8-21

Refreshing subflow script does not update parent

scripts 8-20

Unified Communications Manager users display in

random order 8-20

Uploading license file can result in warning

message 8-20

User cannot log in to the CRS web page 8-20

Zip file does not auto unzip on Document Management

page 8-22

CRS Admin Utility problems 8-23

The cluster is not in synchronization 8-24

The CRS Admin Utility exits or does not come up after

The CRS Admin Utility fails due to data

corruption 8-24

The CRS Admin Utility will not run on a none

bootstrap node 8-25

The CRS Admin Utility will not run since the Node

Manager hung 8-25

CRS Database problems 8-25

Cannot activiate DB components on HA node 8-26

Cannot configure Application or System parameters

from their pages in CRS Administration 8-26

CRS Databases are not purged as expected 8-26

E-mail notification of database purging activities is

not sent 8-27

Historical database db_cra is full due to high

availability 8-27

HR client login error 8-26

Syslog or SNMP trap notification of database purging

activities is not sent 8-28

CRS Editor problems

Accept step error during active debug 8-28

Change a string variable to an integer 8-28

Error occurs with Reactive Debugging Tool 8-29

CRS Engine problems

An error message plays when calling a CTI route

point 8-33

Application subsystem in partial service and

application running for an unexpectedly long

time 8-39

Application subsystem is in partial service 8-31

Attempting to start the Cisco CRS Node Manager

service causes an error 1067 8-31

Attempting to start the Cisco CRS Node Manager

service causes an error 1069 8-31

Call drops during transfer over gateway 8-34

Calling party and CRS do not have common

codec 8-38

Changes to applications do not register 8-33

Changing time on CRS machines results in agents

getting logged off 8-32

CRS Engine does not start 8-39

CRS Engine does not start and an RMI port in use error

appears 8-30

CRS Engine is running but calls are not

answered 8-32

CRS Server and Active Directory integration results in

some services being unregistered 8-40

CRS Server runs at 100% capacity 8-35

CRS Server runs out of disk space 8-35

Database subsystem goes into partial service 8-36

H.323 client DTMF digits not detected 8-34

JTAPI subsystem is in partial service 8-37

Prompt exception in CRS Engine log file 8-39

Prompts with incorrect codec being played out 8-38

Redirected call is disconnected 8-34

The Simple Recognition step takes the unsuccessful

branch 8-38

Unable to connect to JTAPI provider 8-37

Voice Browser step throws an exception 8-30