Using the Polycom Touch Control

Muting the Microphones

You can mute the microphones if you do not want the far site to hear you.

To mute or unmute the microphones:

1From the Home screen, touch Audio. The Audio screen appears.

2 Touch

Mute or

Unmute to control your microphones.

When you are in a call, mute controls are available on the Call screen and in the top right corner of other screens.

Getting Help

This section lists the error messages that you may receive on the Polycom Touch Control when you place a call that does not connect. It also describes how to contact the Polycom Halo Concierge via the Help Desk whenever you need help with your Polycom Halo 1.0 Upgraded Room.

Understanding Error Messages

If you make a call using the Polycom Touch Control and the call does not connect, you will receive an error message. The following table describes some of the more common error messages that you may receive:

Error Message

Description

 

 

The call has ended.

Your site or the far site hung up the call.

 

 

The far end system is capable of

The far site has automatic answer set to

accepting the call, but the call was

Do not disturb.

rejected for an unknown reason.

 

Contact the Polycom Halo Concierge for

 

assistance.

 

 

 

The far site is busy. Try the call again

The far site is already in a call.

later.

 

 

 

The far site could not be reached. Make

The far site is not reachable for an

sure the far system is operational, and

unknown reason.

then try the call again.

 

 

 

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Polycom 3725-71352-001 manual Getting Help, Muting the Microphones, Understanding Error Messages, Mute or

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