Paradyne 9664 6-9

Troubleshooting

6-9

9664-A2-GB20-00 March 2000

Table 6-1. Alarm Conditions (3 of 3)

Alarm Condition What To DoWhat It Indicates

Network Com Link

Down The communication link for

the COM port is down and

the COM port is configured

for Net Link.

Check the router connected to

the COM port.

Self-Test Failure The unit did not pass its

basic verification tests

when it was powered on or

reset.

HReset the unit.

HContact your service

representative.

SLV Timeout,

DLCI

nnnn

,

frame relay link

1,2

An excessive number of

SLV communication

responses from the remote

system have been missed

on the specified multiplexed

DLCI and link.

When a hardware bypass-

capable device has been

detected at the other end of

the PVC and this condition

occurs, only user data for

EDLCI 0 will be transmitted

as long as the condition

exists.

Verify that the network LMI is up.

If it is, contact your network

service provider.

1

nnnn

indicates a DLCI number of 16 through 1007.

2

frame relay link

is one of the following:

– Net1-FR1. The frame relay link specified for the network data port, Network 1.

– Port-1. The frame relay link associated with the user data port.

Contents

Main Page i Contents About This Guide 1 About the FrameSaver SLV 9664 2 User Interface and Basic Operation ii 3 Configuration iii 4 Security and Logins 5 Operation and Maintenance iv 6 Troubleshooting 7 Setting Up OpenLane for FrameSaver Devices v 8 Setting Up NetScout Manager Plus for FrameSaver Devices 9 Setting Up Network Health for FrameSaver Devices A Menu Hierarchy vi B SNMP MIBs and Traps, and RMON Alarm Defaults C Connectors, Cables, and Pin Assignments Index D Technical Specifications E Equipment List vii About This Guide Troubleshooting. Operation and Maintenance. Security and Logins. Configuration. viii Section Description ix Product-Related Documents Document Number Document Title x Conventions Used Network/Port-1 Status Menu selection sequence Convention Used When Used About the FrameSaver SLV 9664 1 SLM Overview FrameSaver SLV 9664 Features SLM Overview 1-2 FrameSaver SLV 9664 Features 1-3 1-4 1-5 Page 2-1 User Interface and Basic Operation 2 2-2 Logging On 2-3 Saving Configuration Options 2-4 Main Menu Menu Hierarchy User Interface and Basic Operation 2-5 Screen Work Areas Screen Format Description User Interface and Basic Operation 2-6 Navigating the Screens Keyboard Keys Use the following keyboard keys to navigate within the screen area: Press . . . To . . . 2-7 Function Keys Page 2-9 Selecting a Field Entering Information Page 3-1 Configuration 3 3-2 3-3 Basic Configuration Setting Up Auto-Configuration 3-4 Configuration Option Areas FrameSaver SLV 9664 Quick Reference Configuration Option Tables 3-5 Accessing and Displaying Configuration Options 3-6 Changing Configuration Options PVC Connections User Interface and Basic Operation 3-7 Saving Configuration Options 3-8 Minimal Configuration Before Deploying Remote Units Security and Logins Entering System Information and Setting the System Clock System Information 3-9 Setting Up for Trap Dial-Out and Trap Dial-Out Configuring SNMP Traps Setting Up Call Directories for Trap Dial-Out Configuring SNMP NMS Security Options Setting Up Auto-Configuration Auto-Configuration 3-11 Selecting a Frame Relay Discovery Mode Auto-Configuration Frame Relay Discovery Mode Setting Up Local Management at the Central Site 3-12 Automatically Removing a Circuit DLCI Records 3-13 Automatically Removing a Circuit 3-14 Setting Up Management Setting Up Local Management at the Central Site 3-15 Setting Up So the Router Can Receive RIP Setting Up Service Provider Connectivity at the Central Site 3-16 Setting Up Back-to-Back Operation Changing Operating Mode Change Operating Mode 3-17 Configuration Option Tables Configuring the Overall System 3-18 Configuring Frame Relay and LMI for the System Configuring Frame Relay for an Interface See System Frame Relay and LMI 3-19 Table 3-1. System Frame Relay and LMI Options (2 of 2) 3-20 Configuring Service Level Verification Options SLV options are selected from the System menu (see Table 3-2). Service Level Verification Table 3-2. Service Level Verification Options (1 of 2) 3-21 Table 3-2. Service Level Verification Options (2 of 2) 3-22 Configuring General System Options System General 3-23 Configuring the Physical Interfaces Configuring the Network Interface Physical 3-24 Configuring the User Data Port Data Ports Physical Table 3-5. User Data Port Physical Interface Options (1 of 2) 3-25 Table 3-5. User Data Port Physical Interface Options (2 of 2) 3-26 Configuring Frame Relay for an Interface For network interface links: For user data port links: Configuring Frame Relay and LMI for the System See 3-27 Table 3-6. Interface Frame Relay Options (2 of 3) 3-28 Manually Configuring DLCI Records [Network/Data Ports] DLCI Records 3-29 Table 3-7. DLCI Record Options (2 of 3) maximum CIR rate For network interface DLCIs: For user data port DLCIs: 3-30 Table 3-7. DLCI Record Options (3 of 3) quality of service maximum burst size 3-31 Configuring PVC Connections PVC Connections 3-32 Table 3-8. PVC Connection Options (2 of 2) 3-33 Setting Up Management and Communication Options Configuring Node IP Information Node IP 3-34 Table 3-9. Node IP Options (1 of 2) 3-35 Table 3-9. Node IP Options (2 of 2) are are not , Configuring Management PVCs Manually Configuring DLCI Records Management PVCs 3-37 Table 3-10. Management PVC Options (2 of 3) Interface 3-38 Table 3-10. Management PVC Options (3 of 3) For nonmultiplexed DLCIs: For multiplexed DLCIs: Setting Up So the Router Can Receive RIP Configuring General SNMP Management Table 3-11. General SNMP Management Options 3-40 Configuring Telnet and/or FTP Session Support Telnet and FTP Session 3-41 Table 3-12. Telnet and FTP Session Options (2 of 3) 3-42 Table 3-12. Telnet and FTP Session Options (3 of 3) maximum receive rate 3-43 Configuring SNMP NMS Security Options SNMP NMS Security 3-44 Configuring SNMP Traps and Trap Dial-Out RMON Alarm Defaults SNMP MIBs and Traps, and SNMP Traps 3-45 Table 3-14. SNMP Traps and Trap Dial-Out Options (2 of 5) linkname 3-46 Table 3-14. SNMP Traps and Trap Dial-Out Options (3 of 5) 3-47 Table 3-14. SNMP Traps and Trap Dial-Out Options (4 of 5) 3-48 Table 3-14. SNMP Traps and Trap Dial-Out Options (5 of 5) 3-49 Configuring the Communication Port Communication Port Table 3-15. Communication Port Options (1 of 4) 3-50 Table 3-15. Communication Port Options (2 of 4) 3-51 Table 3-15. Communication Port Options (3 of 4) 3-52 Table 3-15. Communication Port Options (4 of 4) Configuring Node IP Information 3-53 Configuring the COM Port to Support an External Modem Connectors, Cables, and Pin Assignments External Modem (Com Port) Standard EIA-232-D Crossover Cable 3-54 Table 3-16. External Modem (COM Port) Options (2 of 2) .nnn.nnn.nnn 4-1 Security and Logins 4 4-2 Limiting Access Configuring the Communication Port Controlling Asynchronous Terminal Access 4-3 Communication Port Resetting the Unit and Restoring Communication 4-4 Controlling External COM Port Device Access Controlling Telnet or FTP Access 4-5 Limiting Telnet Access Configuring Telnet and/or FTP Session Support Limiting Telnet or FTP Access Over the TS Management Link Telnet and FTP Sessions 4-6 Limiting FTP Access Configuring Telnet and/or FTP Session Support Telnet and FTP Sessions 4-7 Limiting Telnet or FTP Access Over the TS Management Link 4-8 Controlling SNMP Access Disabling SNMP Access 4-9 Assigning SNMP Community Names and Access Levels Configuring General SNMP Management 4-10 Limiting SNMP Access Through IP Addresses Configuring General SNMP Management General SNMP Management Management and Communication Configuration Creating a Login Administer Logins 4-12 Modifying a Login Deleting a Login 5-1 Operation and Maintenance 5 5-2 Displaying System Information nn.nn.nn nnnn-nnx Identity View this field . . . To find the . . . Viewing LEDs and Control Leads FrameSaver SLV FrameSaver SLV LED Descriptions Health and Status Messages 5-5 Control Lead Descriptions 5-6 Device Messages Changing Software 5-7 Table 5-5. Device Messages (2 of 5) Changing Software 5-8 Table 5-5. Device Messages (3 of 5) 5-9 Table 5-5. Device Messages (4 of 5) Upgrading System Software Reset COM Port usage 5-10 Table 5-5. Device Messages (5 of 5) 5-11 Status Information 5-12 System and Test Status Messages Status Self-Test Results Messages Health and Status Messages Test Status Messages 5-13 nnnn nnnn Change Operating Mode) 5-14 Table 5-7. Health and Status Messages (2 of 2) 5-15 5-16 Network LMI-Reported DLCIs Status LMI Reported DLCIs 5-17 Table 5-9. Network LMI-Reported DLCIs Status 5-18 PVC Connection Status Name PVC connection statuses are selected from the Status menu. PVC Connection Status . 5-19 Table 5-10. PVC Connection Status (2 of 2) Field What It IndicatesStatus 5-20 Network Interface Status The network interface status is selected from the Status menu. Network Interface Status Table 5-11. Network Interface Status (1 of 2) 5-21 Table 5-11. Network Interface Status (2 of 2) Field What It IndicatesStatus 5-22 Performance Statistics 5-23 Clearing Performance Statistics 5-24 Service Level Verification Performance Statistics yyy Service Level Verification xx,yyy, 5-25 Table 5-12. Service Level Verification Performance Statistics (2 of 2) 5-26 DLCI Performance Statistics DLCI 5-27 Table 5-13. DLCI Performance Statistics (2 of 2) 5-28 Frame Relay Performance Statistics Frame Relay 5-29 Table 5-14. Frame Relay Performance Statistics (2 of 3) (contd) 5-30 Table 5-14. Frame Relay Performance Statistics (3 of 3) 5-31 FTP File Transfers Transferring Collected Data from to to/from 5-32 Security and Logins Creating a Login in Chapter 4, 5-33 Upgrading System Software Changing Software xxxxxx 5-34 Determining Whether a Download Is Completed Changing Software 5-35 Transferring Collected Data Configuration) Viewing Captured Packets from the Menu-Driven User Interface Page 6-1 Troubleshooting 6 6-2 Physical Tests DTE Loopback IP Ping Test Problem Indicators 6-3 Resetting the Unit and Restoring Communication Resetting the Unit from the Control Menu Resetting the Unit By Cycling the Power 6-4 Restoring Communication with a Misconfigured Unit 6-5 Troubleshooting Management Link Feature Operation and Maintenance Transferring Collected Data Viewing Captured Packets from the Menu-Driven User Interface Configuring Node IP Information Viewing Captured Packets from the Menu-Driven User Interface LMI Packet Capture Utility Display LMI Trace Log 6-7 Alarms nnnn - -n nnnn 6-8 Table 6-1. Alarm Conditions (2 of 3) Alarm Condition What To DoWhat It Indicates 6-9 Table 6-1. Alarm Conditions (3 of 3) Alarm Condition What To DoWhat It Indicates 6-10 Troubleshooting Tables Reset Device) Control Main Menu Device Problems Frame Relay PVC Problems Table 6-3. Frame Relay PVC Problems Symptom Possible Cause Solutions 6-12 Tests Available Configuration Configuring General System Options x Test Timeout Feature Starting and Stopping a Test Starting and Stopping a Test Aborting All Tests Aborting All Tests 6-14 PVC Tests 6-15 Network or Port (Internal) PVC Loopback Send Pattern 6-16 Monitor Pattern Connectivity 6-17 Physical Tests DTE Loopback Data Port Physical Tests 6-18 IP Ping Test nn " IP Ping 6-19 Lamp Test Page 7-1 Setting Up OpenLane for FrameSaver Devices 7 OpenLane Support of FrameSaver Devices Setting Up the OpenLane SLM System Setting Up FrameSaver SLV Support OpenLane Support of FrameSaver Devices Setting Up the OpenLane SLM System About This Guide Product-Related Documents OpenLane 5.x Service Level Management for UNIX Quick Start Installation Instructions OpenLane 5.x Service Level Management for Windows NT Quick Start Installation Instructions Setting Up NetScout Manager Plus for FrameSaver Devices 8 8-2 Before Getting Started Creating History Files Adding SLV Alarms Using a Template 8-3 Configuring NetScout Manager Plus NetScout Probe User Guide NetScout Manager/Plus & NetScout Server Administrator Guide NetScout Manager/Plus User Guide 8-4 Adding FrameSaver SLV Units to the NetScout Manager Plus Network Adding Frame Relay Agents NetScout Manager/Plus & NetScout Server Administrator Guide 8-5 Verifying Domains and Groups 8-6 Correcting Domains and Groups Verifying Domains and Groups 8-7 Configuring Domains in Properties Files NetScout Manager/Plus & NetScout Server Administrator Guide 8-8 Adding SLV Alarms Using a Template Editing Alarms agentname filename Adding SLV Alarms Manually Editing Alarms 8-10 8-11 Adding SLV Alarms Manually Adding SLV Alarms Using a Template Editing Alarms 8-12 Configuring Alarms in NetScout Manager/Plus & NetScout Server Administrator Guide 8-13 Creating History Files 8-14 8-15 Installing the User-Defined History Files 8-16 Monitoring a DLCIs History Data Page 8-18 Monitoring the Agent Using NetScout Manager Plus 8-19 8-20 Statistical Windows Supported 9-1 Setting Up Network Health for FrameSaver Devices 9 9-2 Network Health Installation Guide Network Health Traffic Accountant Reports Guide Installation and Setup of Network Health 9-3 Discovering FrameSaver Elements Discovering Elements elements 9-4 Configuring the Discovered Elements Discovering Elements 9-5 Grouping Elements for Reports Managing Groups and Group Lists 9-6 Generating Reports for a Group Health Reports Guide Running Reports from the Console About Service Level Reports About At-a-Glance Reports Reports Applicable to SLV Devices 9-8 9-9 Page Page Menu Hierarchy A-2 Menu Hierarchy Status Test Menu Hierarchy A-3 Auto-Configuration Auto-Configuration Control System Information Page B-1 SNMP MIBs and Traps, and RMON Alarm Defaults B B-2 MIB Support Downloading MIBs and SNMP Traps B-3 System Group (mib-2) FrameSaver Units sysDescr (system 1) FrameSaver Units sysObjectID (system 2) B-4 Interfaces Group (mib-2) ( Paradyne Indexes to the Interface Table (ifTable) B-5 NetScout Indexes to the Interface Table (ifTable) ifName of the interface MM.mm.bb hhhh-hhh MM.mm.bb Standards Compliance for SNMP Traps B-7 Trap: warmStart Trap: authenticationFailure B-8 Traps: linkUp and linkDown B-9 Table B-6. linkUp and linkDown Variable-Bindings(1 of 2) Interface Variable-Bindings Possible Cause B-10 Table B-6. linkUp and linkDown Variable-Bindings(2 of 2) Interface Possible CauseVariable-Bindings B-11 Traps: enterprise-Specific B-12 s B-13 Traps: RMON-Specific RMON Alarm and Event Defaults Two traps are defined to support the Alarm and Events Groups of RMON. See B-14 RMON Alarm and Event Defaults Traps: RMON-Specific Standards Compliance for SNMP Traps Physical Interface Alarm Defaults Frame Relay Link Alarm Defaults Network ISDN S/T Physical Interface Alarm Defaults B-16 Frame Relay Link Alarm Defaults B-17 Table B-10. Frame Relay Link Alarm Defaults (2 of 2) Item Interval MIB/Tag/OID Event Sample Type DLCI Alarm Defaults Paradyne Area B-19 DLCI Alarm Defaults NetScout Area Editing Alarms Setting Up NetScout Manager Plus for FrameSaver Devices B-20 B-21 Object ID Cross-References (Numeric Order) B-22 Table B-14. History OID Cross-Reference (1 of 4) Object ID (OID)1Item MIB/Tag B-23 Table B-14. History OID Cross-Reference (2 of 4) B-24 Table B-14. History OID Cross-Reference (3 of 4) B-25 Table B-14. History OID Cross-Reference (4 of 4) See Table B-15 for an RMON alarm OID cross-reference. B-26 Table B-15. Alarm OID Cross-Reference (1 of 2) Object ID (OID) Item MIB/Tag B-27 Table B-15. Alarm OID Cross-Reference (2 of 2) Object ID (OID) MIB/TagItem Page Page C-2 COM Port Connector COM Port-to-Terminal Cable (Feature No. 3100-F2-540) C-3 LAN Adapter Converter and Cable C-4 Standard EIA-232 Crossover Cable C-5 C-6 Network Connector ISDN Modular Cable C-7 User Data Port Connector C-8 X.21 DTE Adapter Cable (Feature No. 3100-F1-571) Page C-10 Page C-12 D-1 Technical Specifications D Table D-1. FrameSaver SLV 9664 Unit Technical Specifications (1 of 2) Specification Criteria Technical Specifications D-2 Table D-1. FrameSaver SLV 9664 Unit Technical Specifications (2 of 2) Specification Criteria E-1 Equipment List E Equipment See page E-2 for cables you can order. Description Model/Feature Number Equipment List E-2 Cables This table lists cables you can order. Description Part Number Feature Number IN-1 Index Numbers A B C D IN-3 E F IN-4 G H I K L M N IN-6 O P IN-7 Q R S IN-8 IN-9 T U IN-10 V W