Troubleshooting

Frame Relay PVC Problems

Table 6-3. Frame Relay PVC Problems

Symptom

Possible Cause

Solutions

 

 

 

No receipt or

Cross Connection of the

Verify the PVC connections

transmission of data.

DLCIs are configured

and DLCIs by checking the

 

incorrectly.

network-discovered DLCIs on

 

 

the LMI Reported DLCIs screen.

 

 

 

 

DLCI is inactive on the

H Verify that the DLCI(s) is

 

frame relay network.

active on the PVC Connection

 

 

Status screen. If the DLCI(s)

 

 

is not active, contact the

 

 

service provider.

 

 

H Verify the LMI Reported DLCI

 

 

field on the Interface Status

 

 

screen.

 

 

 

 

DTE is configured

Check the DTE's configuration.

 

incorrectly.

 

 

 

 

 

LMI is not configured

Configure LMI characteristics to

 

properly for the DTE or

match those of the DTE or

 

network.

network.

 

 

 

 

LMI link is inactive.

Verify that the LMI link is active

 

 

on the network; the Status Msg

 

 

Received counter on the Network

 

 

Frame Relay Performance

 

 

Statistics screen increments.

 

 

 

Losing Data.

CIR and Excess Burst Size

Verify the configured Network

are inadequate for the

PVC settings, then increase the

throughput required.

settings, as needed, or decrease

 

throughput on the PVC.

 

 

Frame relay network is

Run PVC Loopback and Pattern

experiencing problems.

tests to isolate the problem, then

 

contact the service provider.

 

 

Out of Sync

If Monitor Pattern was

H Verify that the unit at the

message.

selected, it means the test

other end is configured to

 

pattern generator and

Send Pattern.

 

receiver have not yet

Correct unit configurations.

 

synchronized.

 

 

 

CIR settings for the units at

H Correct the CIR setting so

 

both units are configured the

 

each end are mismatched.

 

same.

 

If the message persists, it

 

H Check the line's error rate ±

 

means that 5 packets out of

 

the physical line quality.

 

25 are missing or are out of

 

Contact the service provider.

 

sequence.

 

 

 

9664-A2-GB20-00

March 2000

6-11

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Paradyne 9664 manual Frame Relay PVC Problems Symptom Possible Cause Solutions

9664 specifications

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