Sprint Nextel 8830 While Traveling Abroad, Sprint Worldwide Customer Support, Travel Checklist

While Traveling Abroad

General Instructions for Use

Select Global Mode:

Upon arriving in a country with GSM coverage, change the settings to Global Mode. This will allow the device to choose either CDMA or GSM, whichever network is available in that area.

1.On the front screen of the BlackBerry 8830, select the Manage Connection icon

2.Select Mobile Network Options

3.Highlight Network Mode tab at bottom of screen

4.Push in the trackball and scroll down to Global

5.Push in the trackball again to select Global

6.Select button to return to previous menu

7.Screen will prompt to select save changes made. Highlight Save and push in trackball to confirm

8.Screen will prompt to automatically select CDMA or GSM based on network availability—select Yes

Manually Selecting a Network:

When using the device in GSM/UMTS Mode it will automatically search for service; however, it may be necessary to manually select a different carrier to access data.

1.Click Manage Connections > Mobile Network Options

2.Select Network Mode > GSM

3. Select Network Selection Mode > Manual. The device will search and list the available networks

4.Select the network that supports Sprint International GSM Data Roaming

Making and Receiving Calls:

Local calls: Local calling procedures vary by country. Please use the same procedures to dial locally from your BlackBerry 8830 as you would from a wireline phone in that country.

International calls: International access code, country code, area code, phone number. International dialing is simplified with plus code dialing when on GSM networks.

Example: Calling Manhattan, N.Y. from London: + 1 212 555 2121

When in CDMA Mode - Dial international access code for the country you are in then the country code you are calling and the phone number.

Example: Calling Manhattan, N.Y. from Mexico: 00 1 212 555 2121

Receiving Calls: Simply power on your phone. Your callers do not need to dial anything different and they will not pay extra to reach you. Roaming rates apply to you only.

Accessing Voicemail:

1.Dial the international access code (or if in GSM mode, press and hold the 0 [zero] key until a + appears on your phone display)

2. Enter 1, then your Sprint number

3.When voicemail answers, press * (star) and enter the voicemail passcode followed by # (pound)

Sprint Worldwide Customer Support

Access a dedicated team of Sprint specialists via chat or email by visiting sprint.com/international and clicking Chat with us or Email us or place a call to one of the following numbers:

>From your Sprint phone (this call will be free):

Dial international access code, then 1, then 817-698-4199, option 3

>From a wireline phone: Call 1-817-698-4199, option 3 (access and connection fees may apply in addition to long- distance costs)

>Toll-free numbers are also available from several countries. The toll-free* numbers below can be used to contact Sprint in the following countries:

•Most Caribbean Islands . . . 1-888-226-7212

•France . . . 0800-903200

•Germany . . . 0800-180-0951

•Italy . . . 800-787-986

•Mexico . . . 001-877-294-9003

•United Kingdom . . . 0808-234-6616

*This toll-free service is available at ordinary wireline and some public pay phones. This service does not cover any hotel access charges.

Travel Checklist

General – Before Traveling

1.Call, chat with or email a Sprint Worldwide Customer Care rep to enable phone and SIM card for international wireless services. If your phone number, device or SIM card changes, call Customer Care to enable your new number, device or SIM

2.Get list of country dialing codes

3. Set voicemail passcode

When Traveling to Another Country

1.Power phone on; it should find and register with available network

2.To access data services, ensure you are on the carrier network that supports data. You may need to manually switch from 1x to GSM to access data. Follow directions for “Select Global Mode,” but instead of “Global Mode” select “GSM Mode”

3.While in GSM Mode, your device will automatically search for data carriers first. However, if data is not available on that carrier, it may be necessary to manually select a different carrier. Follow direction for “Manually Selecting a Network” to the left

To view a list of data networks, go to sprint.com/international, click Traveling Internationally with a Sprint Phone and then click GSM Roaming Partners on the right.

Inserting/Swapping SIM Cards

Your Sprint SIM card should be preinstalled. If you get a “No SIM card found” error message or if you need to reinstall or swap your SIM card, please follow the instructions below to place the SIM card properly in your phone.

1. Press the battery cover release button, slide off the battery cover and remove the battery

2.Hold the SIM card so that the metal contacts on the SIM card face down and the cutoff corner points toward the lower-right corner of the BlackBerry device

Sprint Worldwide Traveling Tips > Blackberry 8830 World Edition smartphone 095827 Revised 4/10

International Roaming: International coverage avail. in countries with GSM (voice)/GPRS (data) networks only. May vary by carrier. GPS Navigation: Requires GPS & Java-enabled device. GPS reliability varies by environment. Other Terms: Coverage not available everywhere. Nationwide Sprint Network reaches over 276 million people. The 3G Sprint Mobile Broadband Network (including roaming) reaches over 273 million people. Offers not available in all markets/retail locations or for all phones/networks. Other restrictions apply. See store or sprint.com/business for details. ©2010 Sprint. Sprint and the logo are trademarks of Sprint. Research In Motion, the RIM logo, BlackBerry, the BlackBerry logo and SureType are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries - these and other marks of Research In Motion Limited are used with permission. Other marks are the property of their respective owners.