Sprint Nextel U760 √ Online Field Service Systems √ Healthcare/Insurance, sending images

√Online Field Service Systems

√Healthcare/Insurance, sending images

Q:Is it possible to use an external antenna with the U760?

A:Yes, although it is not necessary on a day-to-day basis for mobile professionals. To connect an external antenna to the U760, an antenna adapter cable is required. The antenna cable connects directly into the U760 via the antenna connector located under the rubber cap on the right-side of the device while the antenna requires a SMA male connector.

Q: How will the use of a Virtual Private Network (VPN) connection affect the data transfer speed of the Novatel U760?

A:Since a Virtual Private Network (VPN) connection increases the amount of data being transferred for security purposes, the average data transfer speed will be reduced by its use. The amount of degradation in the data transfer speed will depend upon the level of security/encryption in place and may be reduced by consulting the IT administrator in charge of your VPN.

Q:If I lose coverage or remove the U760during a file download, will the download resume when the card is inserted and within CDMA coverage again?

A:No. You will need to re-establish a connection to the network and restart the file download. Some third party applications provide the capability of continuing a file transfer after a call drop.

Q: Where is my installation CD?

A:The U760 provides easy installation, no CD is required for Windows or MAC OS support. The Sprint SmartViewSM client will autoinstall when first inserted as long as there is not a Sprint SmartViewSM client already installed on the computer. Sprint Sprint SmartViewSM version 1.20.0016 or new is required for the U760.

Q: How do I activate my U760 for use?

A:WINDOS and MAC 10.4 & above: If your device is not activated after the auto install of the Sprint SmartViewSM software then the software will use automatic on-touch activation. The activation feature occurs after installation of the software. Please refer to the Quick Start Guide for details on installation and activation. It is important to remember that you must set up a billing account with Sprint before you are able to activate the device. If you have problems activating a device contact Sprint Customer Solutions at 1-866-581-9266. Ensure that the following information is available for the Customer Solutions representative:

•Current billing address

•Social Security or Tax ID number

•Driver’s license number

•Electronic Serial Number (ESN) of the device

Q:Where can I get the latest version of the Sprint SmartViewSM software (Windows and Mac) for my Novatel Wireless U760?

A:Browse to www.sprint.com/downloads. Click to select the Sprint SmartViewSM for Windows or Sprint SmartViewSM for MAC link to download.