StarTech.com SV231UAF instruction manual Troubleshooting, Software Notes, Solutions

Software Notes

•File transfers and text copy/paste operations through the KMDS software, should only be performed if both computer operating systems are set to the same language version.

•File transfers are only supported to the Windows Desktop. Identical file names on the desktop will be automatically overwritten without notification. Caution is recommended when transferring files.

•Picture in Picture mode (PIP) is not suitable for watching multimedia files.

•Do not change the computer screen resolution while PIP mode is active.

•Do not unplug the KVM cables or attempt port switching while a file transfer is in progress. Exit the KMDS software before disconnecting the KVM from a running computer system.

•While using the KMDS software, it is recommended that users have full Administrator access.

•If any errors are encountered during use of the KMDS software, exit the software and reconnect the USB and VGA connectors and restart the KMDS software.

Troubleshooting

Problem: Unable to set proper video resolution for the connected display.

Solutions:

•This KVM switch will store the EDID information from the last connected display, so if replaced with a non-EDID compliant display, the connected computers will still receive the EDID from the previous display. This may prevent you from selecting the proper video resolution for the new display. An EDID compliant display needs to be connected to the KVM switch to override the stored EDID information.

•Check the VGA cable connection between the KVM switch and the VGA display and/or replace cable (with shorter cable, if applicable).

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