TROUBLESHOOTING GUIDELINES

These guidelines should be utilized by a qualified service agent.

Problem

Cause

Solution

 

 

 

WATER LEAKS

Improperly sealed, hot or cold supply connection,

Tighten threaded connections.

(See Leakage Checkpoints on 17)

relief valve or drain valve.

 

 

 

 

 

Leakage from other appliances or water lines.

Inspect other appliances near water heater.

 

 

 

LEAKING TEMPERATURE

Thermal expansion in closed water system.

Install thermal expansion tank

AND PRESSURE

 

(DO NOT plug T&P valve).

RELIEF VALVE

 

 

Improperly seated valve.

Check relief valve for proper operation

 

 

 

(DO NOT plug T&P valve).

 

 

 

HOT WATER ODORS

High sulfate or mineral content in water supply.

Drain and flush heater thoroughly, then refill.

(CAUTION: UNAUTHORIZED REMOVAL OF THE

 

 

 

 

ANODE(S) WILL VOID THE WARRANTY FOR

Bacteria in water supply.

Chlorinate water supply.

FURTHER INFORMATION, CONTACT YOUR

 

 

DEALER)

 

 

 

 

 

NOT ENOUGH

Power supply to heater is not on.

Turn disconnect switch on or contact

OR

 

electrician.

NO HOT WATER

Thermostat set too low.

Refer to temperature regulation.

 

 

 

 

 

Heater undersized.

Reduce hot water use.

 

 

 

 

Incoming water is usually cold (Winter).

Allow more time for heat to reheat.

 

 

 

 

Leaking hot water from pipes or fixtures.

Have plumber check and repair leaks.

 

 

 

 

High temperature limit switch activated.

Contact dealer to determine cause. See

 

 

temperature regulation.

 

 

 

HOT WATER TOO HOT

Thermostat set too high.

Refer to temperature regulation.

 

 

 

 

High temperature limit switch activated.

Contact dealer to determine cause. See

 

 

temperature regulation.

 

 

 

WATER HEATER SOUNDS

Scale accumulation on element.

Contact dealer to clean or replace element.

 

 

 

 

Sediment build-up on tank bottom.

Drain and flush thoroughly, then refill.

 

 

 

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State Industries 184735-000 instruction manual Troubleshooting Guidelines, Problem Cause Solution

184735-000 specifications

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