Sunbeam EM3820 Trouble Shooting guide, Problem Possible cause What to do, No coffee runs through

Trouble Shooting guide

Problem	Possible cause	What to do
Coffee runs down the side of	Group handle is not attached correctly,	Ensure the handle is firmly positioned
the group handle.	or has not been tightened sufficiently. onto the brewing head. See “Preparing
		an espresso” pg 14.
	Edge of filter insert is not free	Clean around the top edge of the
	of coffee granules.	filter and wipe the brewing head clean
		of coffee.

The brewing head is dirty.

Wipe brewing head with a damp cloth.

	The brewing head is defective.	Contact a Sunbeam Service Centre.
	Brew head rubber seal is damaged,	Contact a Sunbeam Service Centre.
	or worn.
No coffee runs through.	No water in the water reservoir.	Fill reservoir with water.
	Water reservoir not correctly	Press firmly down on the water reservoir
	assembled.	to ensure it is correctly positioned.
	Brewing filter may be blocked.	See “Descaling the espresso machine”
		pg 19.
	The filter is blocked, the coffee	Empty out the filter and rinse under
	grounds are too fine or tamped	water to clean. Wipe the brewing head
	down too hard.	with a cloth. Repack the filter and tamp
		down coffee lightly with compactor.
Coffee pours out in drops.	Coffee grounds are too fine or are too	Ensure you are using an evenly ground
	compacted.	coffee and do not compact the grounds
		so firmly.
	Machine blocked by scale build up.	See “Descaling the espresso machine”
		pg 19 .
Espresso does not have any	Coffee is old or dry.	Use fresh coffee and once you open the
Crema.		coffee be sure to store it in an airtight
		container.
	Coffee not compacted firmly enough.	Compact coffee grounds more
		firmly.
	Coffee too coarse.	Grind the coffee to a finer texture or
		change brands of espresso coffee to a
		finer grind.

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