Trouble Shooting guide
Problem | Possible cause | What to do |
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Coffee runs down the side of | Group handle is not attached correctly, | Ensure the handle is firmly positioned |
the group handle. | or has not been tightened sufficiently. onto the brewing head. See “Preparing | |
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| an espresso” pg 14. |
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| Edge of filter insert is not free | Clean around the top edge of the |
| of coffee granules. | filter and wipe the brewing head clean |
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| of coffee. |
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The brewing head is dirty.
Wipe brewing head with a damp cloth.
| The brewing head is defective. | Contact a Sunbeam Service Centre. |
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| Brew head rubber seal is damaged, | Contact a Sunbeam Service Centre. |
| or worn. |
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No coffee runs through. | No water in the water reservoir. | Fill reservoir with water. |
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| Water reservoir not correctly | Press firmly down on the water reservoir |
| assembled. | to ensure it is correctly positioned. |
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| Brewing filter may be blocked. | See “Descaling the espresso machine” |
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| pg 19. |
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| The filter is blocked, the coffee | Empty out the filter and rinse under |
| grounds are too fine or tamped | water to clean. Wipe the brewing head |
| down too hard. | with a cloth. Repack the filter and tamp |
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| down coffee lightly with compactor. |
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Coffee pours out in drops. | Coffee grounds are too fine or are too | Ensure you are using an evenly ground |
| compacted. | coffee and do not compact the grounds |
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| so firmly. |
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| Machine blocked by scale build up. | See “Descaling the espresso machine” |
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| pg 19 . |
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Espresso does not have any | Coffee is old or dry. | Use fresh coffee and once you open the |
Crema. |
| coffee be sure to store it in an airtight |
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| container. |
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| Coffee not compacted firmly enough. | Compact coffee grounds more |
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| firmly. |
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| Coffee too coarse. | Grind the coffee to a finer texture or |
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| change brands of espresso coffee to a |
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| finer grind. |
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