Helpdesk / Technical Support Details

Swann Technical Support

All Countries E-mail: tech@swannsecurity.com

Telephone Helpdesk

USA toll free

AUSTRALIA toll free

1-800-627-2799

1300 138 324

(Su, 2pm-10pm US PT)

(M 9am-5pm AUS ET)

(M-Th, 6am-10pm US PT)

(Tu-F 1am-5pm AUS ET)

(F 6am-2pm US PT)

(Sa 1am-9am AUS ET)

 

NEW ZEALAND toll free

USA Exchange & Repairs

0800 479 266

1-800-627-2799 (Option 1)

INTERNATIONAL

(M-F, 9am-5pm US PT)

+61 3 8412 4610

See http://www.worldtimeserver.com for information on time zones and the

current time in Melbourne, Australia compared to your local time.

Warranty Information

Swann Communications USA Inc.

Swann Communications PTY. LTD.

12636 Clark Street

Building 4, 650 Church Street,

Santa Fe Springs CA 90670

Richmond, Victoria 3121

USA

Australia

Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from it’s original purchase date. You must present your receipt as proof of date of purchase for warranty validation. Any Unit which proves defective during the stated period will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges incurred to send the product to Swann’s repair centres. The end user is responsible for all shipping costs incurred when shipping from and to any country other than the country of origin.

The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product. Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party. Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void.

By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by local laws, regulations and legal rights will take precedence.

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© Swann Communications 2009