TROUBLESHOOTING TIPS
Please check the following troubleshooting tips before calling the customer service line or having the machine repaired.
Problem | Possible Causes |
|
|
Water not hot enough or | Dispenser is unplugged and |
cold enough |
|
|
|
| The fuse is blown / the circuit breaker |
| is tripped |
|
|
| All the water in the water tank has |
| been used |
|
|
Water dispenser does not | Empty water bottle |
work |
|
|
|
| Mineral deposits are clogging the |
| tanks |
|
|
Water dispenser leaks | Crack or pin hole in bottle |
from the outside |
|
|
|
Water dispenser is noisy | Water Dispenser is uneven |
|
|
| Bottle making a gurgling noise as |
| water fills the tanks |
|
|
The message ‘ER’ (as in | Possible short circuit or sensor |
ERROR) appears on the | failure. The location of the message |
display | will indicate where the error is. For |
| example, if the message appears in |
| the hot water temperature section, |
| there is a possibility that the hot |
| water sensor is experiencing an issue |
What To Do
Push the power plug completely into the outlet and make sure that the applicable switches are set to the ON position
Replace fuse or reset the circuit breaker
Wait 40 minutes for water to heat or cool
Replace with new bottle of water
See Cleaning and Caring for the Dispenser (pages
Replace with a new bottle of water
Make sure the water dispenser is installed on a level floor which is strong enough to support it when fully loaded
This is normal
Reset the water dispenser by turning it off and leaving it unplugged for about 3 minutes. Plug the water dispenser back in and check if the problem persists. If the problem persists, please call our customer service department
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