9. SUPPORT AND SERVICE
This product has been produced under strict quality control and you can use it
If you need any repair, contact the representative from whom you purchased the drive or our technical service depots.
9.1 Warranty period
The free warranty period of this drive is described in the warranty docu- ment. Be sure to include the warranty with the drive when sending it for repair if within the warranty period. Refer to the warranty for details.
9.2 Requests for repair
If you think you need a repair, please let us know the concrete contents of the defect after checking the corresponding operation in accordance with the instruction manual.
When you ship or bring the drive to our sales dealer or service depot, it is most safe to use the original packing box in which the drive was packed when you purchased it. However, damage incurred during transportation is not covered in the warranty.
If the packing box is not available, pack the drive using the following method.
1)Use a corrugated cardboard box, etc. with sufficient margins in width, depth, and height.
2)Insert cushioning material around the drive inside the box to pre- vent damage due to vibrations or shock during transportation.
3)Attach the warranty within the warranty period.
ENGLISH
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