Problems

The food has not

been cooked

uniformly.

The chips are not crunchy enough.

The chips break during cooking.

The food stays on

the edge of the

pan.

Cooking fluids have

leaked into the

base of the appliance.

The LCD screen does not work.

The LCD displays shows «Er» (error).

The appliance

is abnormally noisy.

Causes

Solutions

 

 

You have not used the paddle.

Put it in position.

 

 

The food / chips have not been

Cut the food / chips all to the same size.

cut uniformly.

 

 

 

The paddle has been fitted

Call the customer Helpline below.

correctly but is not turning.

 

 

 

You are not using a potato

Choose a potato variety that is

variety that is recommended

recommended for chips such as Maris Piper

for chips.

or King Edwards or Rooster..

The potatoes are insuffciently

Wash potatoes for a long time to remove the

washed and/or not completely

starch, drain and dry very thoroughly before

dried.

cooking. They must be completely dry.

The chips are too thick.

Cut them more thinly. The maximum chip

dimensions are 13 mm x 13 mm.

 

There is not enough oil.

Increase the amount of oil (see cooking

table p. 6 to 7..

 

The filter is clogged.

Clean the filter.

 

 

The quantity is too large.

Reduce the amount of potatoes and adjust

the cooking time.

 

 

Comply with the maximum quantities shown

The pan has too much food.

on the cooking table.

 

Reduce the amount of food.

Max level exceeded.

Reduce the quantities.

 

 

Faulty pan or paddle.

Check that the paddle is correctly positioned,

otherwise call the customer Helpline below.

 

The max level has been

Observe the max level.

Do not use ActiFry for making recipes with a

exceeded.

high liquid content.

 

 

 

The appliance is not plugged in.

Plug the appliance in.

 

 

The lid is open.

Close the lid.

 

 

 

Unplug the appliance, wait for 10 seconds,

The appliance is not

plug the appliance in again and press

functioning correctly.

button. If the LCD screen still shows Er, see

 

the table of error codes p. 10..

You suspect there is a problem

 

in the way the appliance

Call the customer Helpline below.

motor is working.

 

 

 

TABLE OF ERROR CODES: ER.

 

 

Check that all removable parts are

 

 

 

fitted and correctly positioned (bowl

 

 

 

ventilation output grid and removable

 

 

 

filter, pan, lid).

 

Er. 1 or 2

The fan is not working.

Check that there are no foreign bodies in

 

 

 

all of these removable parts.

 

 

 

After checking that there are no foreign

EN

 

 

bodies in the ventilation outlets, if the

 

 

 

 

 

fault persists, call the customer Helpline.

 

 

 

 

 

 

This error may appear if the

Leave the appliance at an ambient

 

 

temperature of more than 15°C for one

 

 

appliance has been stored for a

 

Er. 3

hour before starting it up again.

 

long time at too low a

 

 

If the fault persists, call the customer

 

 

temperature.

 

 

Helpline.

 

 

 

 

 

 

 

 

Er. 4

Your appliance has a fault in

Call the customer Helpline below.

 

the temperature sensor.

 

 

 

 

 

 

 

 

 

The voltage of your domestic

 

 

Er. 5

network is too low. Cooking

Contact your electricity supplier.

 

 

performance may be altered.

 

 

 

 

 

 

 

The voltage of your domestic

 

 

 

network is too high; for safety

 

 

Er. 6

reasons your appliance should

Contact your electricity supplier.

 

 

be protected against the risks

 

 

 

of overheating.

 

 

 

 

 

 

PROTECT THE ENVIRONMENT

Your appliance has been designed to run for many years. However, when you decide to replace it, remember to think about how you can contribute to protecting the environment.

Before discarding your appliance you should remove the battery from the timer and dispose of it at a local civic waste collection centre (according to model).

The Approved Service Centres will take back any old appliances you may have so that they can be disposed of in accordance with environmental regulations.

If you have any product problems or queries call our Customer Relations Team first for expert help and advice: Helpline: 0345 602 1454 - UK

(01)677 4003 - ROI

or contact us via our web site: www.tefal.co.uk

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