Problems
The food has not
been cooked
uniformly.
The chips are not crunchy enough.
The chips break during cooking.
The food stays on
the edge of the
pan.
Cooking fluids have
leaked into the
base of the appliance.
The LCD screen does not work.
The LCD displays shows «Er» (error).
The appliance
is abnormally noisy.
Causes | Solutions | |
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You have not used the paddle. | Put it in position. | |
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The food / chips have not been | Cut the food / chips all to the same size. | |
cut uniformly. | ||
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The paddle has been fitted | Call the customer Helpline below. | |
correctly but is not turning. | ||
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You are not using a potato | Choose a potato variety that is | |
variety that is recommended | recommended for chips such as Maris Piper | |
for chips. | or King Edwards or Rooster.. | |
The potatoes are insuffciently | Wash potatoes for a long time to remove the | |
washed and/or not completely | starch, drain and dry very thoroughly before | |
dried. | cooking. They must be completely dry. | |
The chips are too thick. | Cut them more thinly. The maximum chip | |
dimensions are 13 mm x 13 mm. | ||
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There is not enough oil. | Increase the amount of oil (see cooking | |
table p. 6 to 7.. | ||
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The filter is clogged. | Clean the filter. | |
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The quantity is too large. | Reduce the amount of potatoes and adjust | |
the cooking time. | ||
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| Comply with the maximum quantities shown | |
The pan has too much food. | on the cooking table. | |
| Reduce the amount of food. | |
Max level exceeded. | Reduce the quantities. | |
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Faulty pan or paddle. | Check that the paddle is correctly positioned, | |
otherwise call the customer Helpline below. | ||
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The max level has been | Observe the max level. | |
Do not use ActiFry for making recipes with a | ||
exceeded. | ||
high liquid content. | ||
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The appliance is not plugged in. | Plug the appliance in. | |
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The lid is open. | Close the lid. | |
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| Unplug the appliance, wait for 10 seconds, | |
The appliance is not | plug the appliance in again and press | |
functioning correctly. | button. If the LCD screen still shows Er, see | |
| the table of error codes p. 10.. | |
You suspect there is a problem |
| |
in the way the appliance | Call the customer Helpline below. | |
motor is working. |
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TABLE OF ERROR CODES: ER.
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| Check that all removable parts are |
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| fitted and correctly positioned (bowl |
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| ventilation output grid and removable |
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| filter, pan, lid). |
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Er. 1 or 2 | The fan is not working. | Check that there are no foreign bodies in |
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| all of these removable parts. |
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| After checking that there are no foreign | EN |
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| bodies in the ventilation outlets, if the | |
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| fault persists, call the customer Helpline. |
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| This error may appear if the | Leave the appliance at an ambient |
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| temperature of more than 15°C for one |
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| appliance has been stored for a |
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Er. 3 | hour before starting it up again. |
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long time at too low a |
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| If the fault persists, call the customer |
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| temperature. |
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| Helpline. |
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Er. 4 | Your appliance has a fault in | Call the customer Helpline below. |
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the temperature sensor. |
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| The voltage of your domestic |
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Er. 5 | network is too low. Cooking | Contact your electricity supplier. |
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| performance may be altered. |
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| The voltage of your domestic |
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| network is too high; for safety |
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Er. 6 | reasons your appliance should | Contact your electricity supplier. |
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| be protected against the risks |
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| of overheating. |
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PROTECT THE ENVIRONMENT
•Your appliance has been designed to run for many years. However, when you decide to replace it, remember to think about how you can contribute to protecting the environment.
•Before discarding your appliance you should remove the battery from the timer and dispose of it at a local civic waste collection centre (according to model).
•The Approved Service Centres will take back any old appliances you may have so that they can be disposed of in accordance with environmental regulations.
If you have any product problems or queries call our Customer Relations Team first for expert help and advice: Helpline: 0345 602 1454 - UK
(01)677 4003 - ROI
or contact us via our web site: www.tefal.co.uk
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