How to recognise and avoid defects NOT covered by the Stainless Steel guarantee
Cleaning results not covered by the guarantee:
∙Some detergents are very aggressive and can affect the stainless steel exterior finishes and fixings. These may discolour and become dull due to the abrasive nature of some dishwasher detergents. These effects are not covered by the guarantee.
Even if your product is dishwasher safe, hand washing is recommended
Do not keep your cookware in the dishwasher when the cleaning cycle is finished
We also recommend to dry your cookware after cleaning with a soft paper towel
Discolouration on the interior not covered by the guarantee:
∙ Overheating can cause brown or blue stains. This is not a defect in the product, it occurs from using too high a heat setting (typically in an empty or minimally filled pan). ∙ Large amounts of iron in your water can cause discolouration as
well and result in the pot looking slightly rusty. It can be easily
removed by following the cleaning instructions.
∙ A blue colour can appear on the inside base of the product due
to cooking food which contain some starch like rice or pasta.
∙ Also some white stains may be noticed on the inside base depending on your water supply. These are due to limestone (scale in the water) and can be easily removed by cleaning the product with some white vinegar or lemon juice.
Clean your cookware by using some white vinegar or lemon juice with soft paper towel
Clean the pan with a specialist stainless steel cleaner
Always add salt to water only after it has come to the boil
Discolouration of the external surface not covered by the guarantee
∙Overheating can cause brown or blue stains. This is not a defect in the product, it occurs from using too high a heat setting (typically in an empty or minimally filled pan).
Clean the pan with a specialist stainless steel cleaner
Warping of the product not covered by the guarantee
∙Dropping the pan can cause some deformation
∙Overheating or heating an empty pan can also cause some warping of the product
Do not add any cold water inside a hot pan, this may cause a sudden change of temperature which can cause the base to warp.
Use the appropriate hot ring or gas flame size for the pan.
Clean and dry the external base of the pan before using it on a ceramic hob.
Select the proper hob ring or gas flame size so that the heat or gas flame touches only the bottom of the cookware and does not climb up the sides of the pan
Be aware that cooking with an induction hob needs special attention. A hot temperature can be reached very quickly and an extreme and sudden change of the temperature can cause the product to warp.
Handle, side handle and knob; damages not covered by the guarantee
If the pan has welded brackets and the handle is broken at the welding points and there are holes on the side of the pan, it means that the product has been overloaded. This issue would not be covered under the guarantee.