5. Troubleshooting
The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
5.1 LED Status
This section lists the common problems that according to the LED status and other problems you may encounter when operating the printer. Also, it provides solutions.
LED Status | Printer | Possible Cause | Recovery Procedure |
/ Color | Status |
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|
OFF | No response | No power | * Turn on the power switch. |
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|
| * Check if the green LED is lit on power supply. If |
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|
| it is not lit on, power supply is broken. |
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|
| * Check both power connections from the power |
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|
| cord to the power supply and from the power |
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|
| supply to the printer power jack if they are |
|
|
| connected securely. |
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|
|
|
Solid Green | ON | The printer is ready to | * No action necessary. |
|
| use |
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|
|
|
|
Green with | Pause | The printer is paused | * Press the FEED button to resume for printing. |
blinking |
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|
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|
Red with | Error | The out of label or | 1. Out of label or ribbon |
blinking |
| ribbon or the printer | * Load a roll of label and follow the instructions in |
|
| setting is not correct | loading the media then press the FEED button to |
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|
| resume for printing. |
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| * Load a roll of ribbon and follow the instructions |
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| in loading the ribbon then press the FEED button |
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| to resume for printing. |
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| 2. Printer setting is not correct |
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| * Initialize the printer by instructions in “Power on |
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|
| Utility” or “Diagnostic Tool”. |
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Note:
Printer status can be easily shown on the Diagnostic Tool. For more information about the Diagnostic Tool, please refer to the instruction in the software CD disk.
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