5.2 Print Quality
Problem | Possible Cause | Recovery Procedure | |
| Check if interface cable is well | ||
| connected to the interface connector. |
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| The serial port cable pin configuration is | Please replace the cable with pin to pin | |
| not pin to pin connected. | connected. | |
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Not Printing | The serial port setting is not consistent | Please reset the serial port setting. | |
between host and printer. |
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| The port specified in the Windows driver | Select the correct printer port in the | |
| is not correct. | driver. | |
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| The Ethernet IP, subnet mask, gateway | Configure the IP, subnet mask and | |
| is not configured properly. | gateway. | |
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| Label or ribbon loaded not correctly. | Follow the instructions in loading the | |
No print on the label | media or loading the ribbon. | ||
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| Ribbon run out. | Loading the ribbon. | |
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Continuous feeding | The printer setting may go wrong. | Please do the initialization and | |
labels | gap/black mark calibration. | ||
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| Gap/black mark sensor sensitivity is not | Calibrate the gap/black mark sensor. | |
| set properly (sensor sensitivity is not |
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| enough) |
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Paper Jam | Make sure label size is set properly. | Set label size exactly as installed paper | |
| in the labeling software or program. | ||
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| Labels may be stuck inside the printer | Remove the stuck label. | |
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| mechanism near the sensor area. |
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Poor Print Quality | Top cover is not closed properly. | Close the top cover completely and | |
make sure the right side and left side | |||
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| levers are latched properly | |
| Check if supply is loaded correctly. | Reload the supply. | |
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| Ribbon and media are incompatible. | Change the ribbon or label | |
| combination. | ||
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| Check if dust or adhesives are | Clean the print head. | |
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| accumulated on the print head. |
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| Check if print density is set properly. | Adjust the print density and print | |
| speed. | ||
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| Check print head test pattern if head | Run printer | |
| head test pattern if there is dot missing | ||
| element is damaged. | ||
| in the pattern. | ||
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