5.2 Print Quality

Problem

Possible Cause

Recovery Procedure

 

Check if interface cable is well

Re-connect cable to interface.

 

connected to the interface connector.

 

 

 

 

 

The serial port cable pin configuration is

Please replace the cable with pin to pin

 

not pin to pin connected.

connected.

 

 

 

Not Printing

The serial port setting is not consistent

Please reset the serial port setting.

between host and printer.

 

 

 

 

 

 

 

The port specified in the Windows driver

Select the correct printer port in the

 

is not correct.

driver.

 

 

 

 

The Ethernet IP, subnet mask, gateway

Configure the IP, subnet mask and

 

is not configured properly.

gateway.

 

 

 

 

Label or ribbon loaded not correctly.

Follow the instructions in loading the

No print on the label

media or loading the ribbon.

 

 

 

 

 

Ribbon run out.

Loading the ribbon.

 

 

 

Continuous feeding

The printer setting may go wrong.

Please do the initialization and

labels

gap/black mark calibration.

 

 

 

 

 

Gap/black mark sensor sensitivity is not

Calibrate the gap/black mark sensor.

 

set properly (sensor sensitivity is not

 

 

enough)

 

 

 

 

Paper Jam

Make sure label size is set properly.

Set label size exactly as installed paper

 

in the labeling software or program.

 

 

 

 

 

 

Labels may be stuck inside the printer

Remove the stuck label.

 

 

 

mechanism near the sensor area.

 

 

 

 

Poor Print Quality

Top cover is not closed properly.

Close the top cover completely and

make sure the right side and left side

 

 

 

 

levers are latched properly

 

Check if supply is loaded correctly.

Reload the supply.

 

 

 

 

Ribbon and media are incompatible.

Change the ribbon or label

 

combination.

 

 

 

Check if dust or adhesives are

Clean the print head.

 

 

 

accumulated on the print head.

 

 

 

 

 

Check if print density is set properly.

Adjust the print density and print

 

speed.

 

 

 

Check print head test pattern if head

Run printer self-test and check the print

 

head test pattern if there is dot missing

 

element is damaged.

 

in the pattern.

 

 

 

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The Speaker Company TTP-343C, TTP-245C, TTP-244CE user manual Print Quality, Problem Possible Cause Recovery Procedure