C Oven Care and Use ManualProblem Solving / Consumer Service
Solving Operational Problems
For authorized service or parts information, call 800/ 735-4328.
We want you to remain a satisfied customer. If a problem does come up that cannot be resolved to
your satisfaction write to Thermador Customer Support Call Center, 5551 McFadden Avenue, Hun-
tington Beach CA, 92649 or call: 800/ 735-4328.
Please include the Model Number, Serial Number and Date of Original Purchase/Installation.
Before calling for service, check the following to avoid unnecessary service charges.
PROBLEM PROBLEM SOLVING
OVEN STEPS
All the numbers touched The numbers were touched too rapidly. Be sure you remove your finger from
do not appear in display the number pad before touching the next digit.
F followed by 2 digits appears Touch OFF or turn power off at the circuit breaker, wait 3 minutes and turn
in the display window it back on. If condition persists, note the code number and call an authorized
servicer.
F-24 or F-25
This is caused by
close
contact
to
the
control
panel
for
more
than
60
seconds,
appears in display window
such
as
someone
leaning
against
the
controls
or
objects
hanging
in
front
of
controls. See item above for correction.

S

A

b
appears in display window Turn off the oven selected by touching OFF (single oven model)
or (double oven model).
Cooling fan continues to run The fan turns off automatically when the electronic components have
after oven is turned off. cooled sufficiently.
Clock and timer Make sure there is proper electrical power to the oven.
do not work See the CLOCK and TIMER sections on Pages 10 & 11.
Oven will not work Make sure there is proper electrical power to the oven.
Check the circuit breaker or fuse box to your house.
Oven light does Replace or reinsert the light bulb if loose or defective. See Page 33.
not work Touching the bulb with your fingers may cause the bulb to burn out quickly.
Oven light does not work if CLEAN mode is set.
Oven temperature is The oven thermostat needs adjustment. See CALIBRATING OVEN
too hot or too cold TEMPERATURE in Do-It-Yourself Maintenance, Page 34.
Oven will not self-clean The oven temperature is too high to set the self-clean operation.
Allow the oven to cool to room temperature and reset the controls.
Be sure you have touched CLEAN.
Oven door will not Allow the oven to cool below the locking temperature.
unlock
Oven is not clean Heavily soiled ovens may need to self-clean again or for a longer
after the clean cycle period of time. Heavy spillovers should be cleaned before starting
the clean cycle. See Preparing to Self-Clean, Pages 28 and 29.
Oven does not lock in Do not run Self Clean. Call for service. See information below.
Self Clean Mode

HOW TO OBTAIN SERVICE

Page 36
UPPER
OFF
LOWER
OFF