Thermador Off-taste, odor or gray color in the ice, The divider between the two compartments is warm, Temperature is too warm, There is interior moisture buildup, The doors will not close completely, The doors are difficult to open

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■Is the water line shutoff valve to the refrigerator not
turned on? Turn on the water valve. See the “Connect Water
Line to Refrigerator” section in the Installati on Instructions.
■Is an ice cube jammed in the ice maker ejector arm?
Remove the ice from the ejector arm with a plastic utensil.
See the “Ice Maker and Storage Bin” section.
■Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See the “Connect Water Line to Refrigerator”
section in the Installation Instructions.
■Has a large amount of ice just been removed? Allow three
to four days for an empty ice bin to completely fill, if no ice is
used during this time.
■Are the controls set correctly? See the “Using the
Control(s)” section.
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
Off-taste, odor or gray color in the ice
■Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
■Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
■Does the freezer and ice bin need to be cleaned? See the
“Cleaning” or “Ice Maker and Storage Bin” section.
■Has food in the freezer or refrigerator been wrapped
properly? Use airtight, moisture-proof packaging to help
prevent odor transfer to stored food.
■Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
The divider between the two compartments is warm
The warmth is probably due to normal operation of the
automatic exterior moisture control. If still concerned, call for
service.
Temperature is too warm
■Are the air vents blocked in either compartment? This
prevents the movement of cold air from the freezer to the
refrigerator. Remove any objects from in front of the air vents.
See the “Ensuring Proper Air Circulation” section for the
location of air vents.
■Are the door(s) opened often? The refrigerator will warm
when this occurs. Keep the refrigerator cool by getting all
items out at one time, keeping food organized, and closing
the door as soon as possible.
■Has a large amount of food just been added to the
refrigerator or freezer? Adding a large amount of food
warms the refrigerator. It can take several hours for the
refrigerator to return to the normal temperature.
■Are the controls set correctly for the surrounding
conditions? See the “Using the Control(s)” section.
■Is the refrigerator not cooling? For models with digital
controls, turn the unit OFF then ON again to reset. See the
“Using the Control(s)” section. If this does not correct the
problem, call for service.
There is interior moisture buildup
■Are the air vents blocked in the refrigerator? Remove any
objects from in front of the air vents. See the “Ensuring
Proper Air Circulation” se ction for the location of air vents.
■Are the door(s) opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
■Is the room humid? It is normal for moisture to build up
inside the refrigerator when the room air is humid.
■Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
■Are the controls set correctly for the surrounding
conditions? See the “Using the Control(s)” section.
■Was a self-defrost cycle completed? It is normal for
droplets to form after the refrigerator self-defrosts.
The doors will not close completely
■Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
■Is the ice bin out of position? Push the ice bin in all the way.
If the ice bin does not go in all the way, it may not be put in
straight. Pull it out and try again. See the “Ice Maker and
Storage Bin” section.
■Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the “Crisper Drawer and
Cover” section for more information.
■Are the gaskets sticking? Clean gaskets according to the
directions in the “Cleaning” section.
■Does the refrigerator wobble or seem unstable? Level the
refrigerator. See the “Level Refrigerator” sections in the
Installation Instructions.
The doors are difficult to open
■Are the gaskets dirty or sticky? Clean gaskets according to
the directions in the “Cleaning” section.