TiVo series 2 operating instructions Customer Support, Use this chapter

C h a p t e r 5 T r o u b l e s h o o t i n g

Customer Support

We are dedicated to providing you with quality support and customer service. When you have a question about your Pioneer DVD Recorder with TiVo:

1.Use this chapter.

2.Use the troubleshooting in the User’s Guide. It contains troubleshooting on the following topics:

•	The Recorder’s Connections	•	Recording Programs
•	Channels	•	Parental Controls
•	Live TV	•	Audio/Video
•	The TiVo Service	•	Networking

3.Use online support. Check online customer support at www.pioneerelectronics.com. You’ll find Frequently Asked Questions, step- by-step troubleshooting, and the ability to get interactive help from expert users.

4.Call Customer Support. After checking Troubleshooting and online Customer Support, call Pioneer Customer Support at

1-800-421-1404 if you need help with connecting your Recorder to other equipment, Guided Setup or connections to the TiVo service, a Recorder that does not function properly, or other questions regarding the Recorder, TiVo BasicTM service, or the remote control.

For questions about TiVo PlusTM service, or to upgrade to TiVo Plus service, call 1-877-367-8486.

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