TROUBLESHOOTING & CUSTOMER SUPPORT

PROBLEM

POSSIBLE CAUSE

SOLUTION

 

 

 

Unit fails to steam. Lighted

Unit is not plugged in.

Plug into electrical

On/Off Switch does not

 

outlet.

illuminate.

 

 

Household Circuit Breaker /

Reset Circuit Breaker /

 

 

Ground Fault Interrupter has

Ground Fault Interrupter, or

 

tripped or blown a fuse.

replace fuse. If you need

 

 

assistance, contact a licensed

 

 

electrician.

 

 

 

Unit fails to steam. Lighted

Water Tank is empty.

Refill Water Tank using

On/Off Switch does

 

procedures on page 10 of this

illuminate.

 

manual.

 

 

 

 

Mineral build-up in unit.

Follow Removing Mineral

 

 

Build-Upprocedure on page

 

 

13 of this manual.

 

 

 

Excessive gurgling in Steam

Condensation in Steam Hose.

Some gurgling is a natural

Hose and Steam Nozzle /

 

effect of steaming process.

water drips from Steam

 

For excessive gurgling or

Nozzle.

 

dripping water, point Steam

 

 

Nozzle towards ground and

 

 

shake to remove excess water

 

 

droplets.

 

 

 

Steam output is weak or

Mineral build-up in unit.

Follow Removing Mineral

intermittent.

 

Build-Upprocedure on page

 

 

13 of this manual.

 

 

 

CUSTOMER SUPPORT

For problems with your Fabric Steamer, please refer to the troubleshooting solutions located abovel. Additional inquiries should be directed to our Customer Support services through our Web site, www.topinnovations.com, on the Service Request Web page.

If you do not have internet access, you may also contact our Customer Support Department by telephone, at (800) 711-6617 or (816) 584-9700.

NOTE: In order for our customer service representatives to help you as quickly and efficiently as possible, please have the following information ready before calling:

Purchase information (where and when you purchased this product)

Product Serial Number

14

Top Innovations, Inc.

Page 14
Image 14
Top Innovations MC1407 warranty Customer Support, Problem Possible Cause Solution

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