Appendix

Troubleshooting

Before calling a service technician, please check the following table for possible causes of the problem and some solutions.

Problem

 

Solution

TV will not turn on

 

• Make sure the power cord is plugged in, and then press POWER.

 

 

•

The remote control batteries may be dead. Replace the batteries or

 

 

 

press the POWER button on the TV.

No picture, no sound

 

• Check the antenna/cable connections.

No sound, picture OK

 

• The sound may be muted. Press MUTE or VOLUME y z.

 

 

•

The station may have broadcast difficulties. Try another channel.

Poor sound, picture OK

 

•

The station may have broadcast difficulties. Try another channel.

Poor picture, sound OK

 

• Check the antenna connections.

 

 

•

The station may have broadcast difficulties. Try another channel.

 

 

• Adjust the PICTURE menu.

Poor reception of broadcast channels

 

•

The station may have broadcast difficulties. Try another channel.

 

 

• Check the antenna connections.

 

 

• If you are using a VCR, make sure the TV/VCR button (on the

 

 

 

lower portion of the remote control) is set correctly.

Cannot receive above channel 13

 

• Make sure the TV/CABLE feature (in SET UP menu) is set to TV.

Unable to select a certain channel

 

•

The channel may be locked out with the channel lock feature, or

 

 

 

erased with the add/erase feature.

Multiple images

 

•

The station may have broadcast difficulties. Try another channel.

 

 

•

Use a highly directional outdoor antenna.

Poor color or no color

 

•

The station may have broadcast difficulties. Try another channel.

 

 

• Adjust the PICTURE menu.

 

 

•

If you change the direction of the TV while it is turned on, the

 

 

 

picture could suffer from color shading. If so, turn the TV off and

 

 

 

allow it to cool down for several hours before turning it on again.

No stereo or SAP sound from a

 

• Make sure the MTS feature is set properly.

known MTS broadcast

 

 

 

The remote control does not operate

 

• Check that the TV/CABLE/VCR switch is properly set.

 

 

• There may be an obstruction between the remote control and the

 

 

 

remote control sensor.

 

 

•

The remote control batteries may be dead. Replace the batteries.

The V-Chip PIN code does not work

 

• Change or reset your PIN code.

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Appendix

37