Appendix
Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.
Problem | Solution | |
TV will not turn on | • | Make sure the power cord is plugged in, then press POWER. |
| • | The remote control batteries may be dead. Replace the batteries. |
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No picture, no sound | • | Check the antenna/cable connections. |
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No sound, picture OK | • The sound may be muted. Press VOLUME. | |
| • | The station may have broadcast difficulties. Try another channel. |
| • Make sure the SPEAKERS function in the AUDIO menu is set properly. | |
| • Make sure the AUDIO CENTER CHANNEL switch is set properly. | |
| • if the MTS feature is in SAP mode, change it to STEREO mode. | |
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Poor picture, sound OK | • | Check the antenna connections. |
| • | The station may have broadcast difficulties. Try another channel. |
| • Adjust the PICTURE menu. | |
| • | Make sure your other devices are connected to the TV correctly. |
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Poor reception of broadcast channels | • | The station may have broadcast difficulties. Try another channel. |
| • | Check the antenna connections. |
| • If you are using a VCR, make sure the TV/VCR button on the remote | |
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| control is set correctly. |
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Cannot receive above channel 13 | • | Make sure the mode selector on the remote control switch is set to the |
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| mode that corresponds with the signal source type (cable company or |
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| outside antenna). |
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| |
Black box appears on the screen | • The closed caption feature may be set to one of the Text modes (T1, T2, | |
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| T3, or T4). Turn closed captioning OFF. |
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| |
Unable to select a certain channel | • The channel may be locked with the CH LOCK feature, or erased with | |
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| the ADD/ERASE feature. |
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Multiple images | • | The station may have broadcast difficulties. Try another channel. |
| • | Antenna reception may be poor. Use a highly directional outdoor |
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| antenna. |
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Poor color or no color | • | The station may have broadcast difficulties. Try another channel. |
| • Adjust the TINT and/or COLOR in the PICTURE menu. | |
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No stereo or SAP sound from a | • | Make sure the MTS feature is set properly. |
known MTS broadcast |
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The front panel buttons do not operate | • Check the FRONT PANEL LOCK feature. | |
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The remote control does not operate | • | Make sure the appropriate device mode on the remote control is |
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| selected. |
| • | Remove all obstructions between the remote control and the remote |
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| control sensor in the TV. |
| • | The remote control batteries may be dead. Replace the batteries. |
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Cannot access signal input sources | • | Check the VIDEO LOCK feature. |
(Video1, Video2, Video3, |
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ColorStream HD1/HD2, DVI/HDCP) |
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and/or Channels 3 and 4. |
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