Chapter 8: Troubleshooting

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Channel tuning problems

Make sure the remote control is set to the correct device
mode ( page 21).
The channel may have been erased from the channel
memory by the Channel Add/Delete feature. Add the
channel to the channel memory ( page 30).
The channel may be blocked by the Channels Block
feature. Unblock the channel ( page 49).
If you are unable to tune digital channels, check the
antenna configuration ( page 29). If you are still
unable to tune digital channels, clear all channels from
the channel list ( page 31) and reprogram channels
into the channel memory ( page 30). If you are still
unable to tune digital channels, use the Reset Factory
Defaults procedure ( page 33). Also see “TV stops
responding to controls” and “Other problems”
( page 53).

Closed caption problems

If the program or video you selected is not closed-
captioned, no captions will display ( page 42).
If text is not available, a black rectangle may appear. If
this happens, turn off the closed caption feature
( page 42).
A closed-caption signal may not display correctly in
the following situations: a) when a videotape has been
dubbed; b) when the signal reception is weak; or c) when
the signal reception is nonstandard ( page 42).

Rating blocking (V-Chip) problems

If you forget your PIN code: While the PIN code
entering screen is displayed, press four times
within 5 seconds. The PIN code you previously stored
will be cleared ( page 45).

HDMI problems

For HDMI cables

Make sure to use cables with the HDMI Logo
( ) ( page 17).

For Legacy HDMI source

Some legacy HDMI sources may not work properly
with the latest HDMI TV products, due to new standard
adoption.