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Troubleshooting

Sound problems

❖The settings of Side Shared Audio and Rear Shared Audio may
be not correct. Check the connections, see “Connecting a
digital audio system” on page 34.
❖Turn off and unplug the TV from the AC wall outlet for a few
seconds and plug it back in.
Sound problems
Check the antenna/cable connections, see “Connecting a digital
audio system” on page 34.
The station may be having broadcast difficulties. Try another
channel.
The sound may be muted. Press the VOL (+ -) buttons.
If you connect a computer using either the PC IN terminal or an
HDMI® terminal, make sure that the Rear Shared Audio setting is
properly set, see “Connecting a digital audio system” on page 34.
Remote control problems
Remove all obstructions between the remote control and the TV.
Replace the remote control’s batteries, see “Installing batteries” on
page 46.
Your TV’s remote control may not operate certain features on your
external device. Refer to the owner’s manual for your other device
to determine its available features. If your TV remote control does
not operate a specific feature on another device, use the remote
control that came with the device, see “Learning about the remote
control” on page 49.
If the TV still does not act as expected, perform the Reset Factory
Defaults procedure, see “Resetting to Factory Defaults” on
page 107.
Channel tuning problems
Ensure that the remote control is set to the correct device mode, see
“Learning about the remote control” on page 49.
The Auto Tuning feature may have erased the channel from
memory. To add the channel to the channel memory, see “Manual
Tuning” on page 67.
The Lock feature may have blocked the channel. To unblock the
channel, see “Unlocking programs” on page95.
If you cannot tune digital channels, check the antenna
configuration, see “Initial setup” on page 51. If the problem