Toshiba 5005 Toshiba voice contact

240	If Something Goes Wrong
	If you need further assistance

1Start with accessing Toshiba on the Internet using any Internet browser by typing pcsupport.toshiba.com

2Next, try one of Toshiba’s online services. The Toshiba

Forum can be accessed through CompuServe® by typing: go toshiba.

Toshiba voice contact

Before calling Toshiba, make sure you have:

❖Your computer’s serial number.

❖The computer and any optional devices related to the problem.

❖Backup copies of your operating system and all other preloaded software on diskettes or CD-ROM.

❖Name and version of the program involved in the problem along with its installation diskettes or CD-ROM.

❖Information about what you were doing when the problem occurred.

❖Exact error messages and when they occurred.

For technical support, call the Toshiba InTouch Center:

Within the United States at (800) 457-7777

Outside the United States at (949) 859-4273

Contents

Satellite® 5005 Series User’s Guide If you need assistance: ❖VirtualTechTM ❖InTouch® Center For more information, see Chapter 9 on page 209 in this guide Model: Satellite ® 5005 Series Compact Disk-ReWritable Protection of Stored Data Critical Applications FCC Notice NOTE Installation Type of Service Telephone Company Procedures If Problems Arise Disconnection Fax Branding Wireless Interoperability Wireless LAN and your Health Regulatory Information Canada – Industry Canada (IC) USA-FederalCommunications Commission (FCC) Caution: Exposure to Radio Frequency Radiation Interference Statement Approved Countries for use Location of the required label Notice Trademarks Computer Disposal Information Contents Introduction This guide Safety icons Other icons used Creating a computer-friendlyenvironment Keeping yourself comfortable Precautions Setting up your computer Installing additional memory (optional) Function keys Overlay keys Caring for diskettes Inserting a disc Using the DVD-ROMor DVD-ROM/CD-RW Chapter 4: Mobile Computing Chapter 5: Toshiba Utilities Fn-esse Starting Fn-esse Assigning a key to a program or document Viewing existing key assignments Changing or removing existing key Creating a shortcut to the Character Map Lesson 14: If I am lost, what do I do Windows ® XP Help and Support Using the Windows ® XP tour Lesson 15: Turning off your computer Surfing the Internet Internet features Internet Toshiba’s online resources Exploring video features Using playlists Creating playlists Loading and playing playlists Resuming normal playback after using playlists Display problems Disk drive problems DVD-ROMor DVD-ROM/CD-RWdrive problems Sound system problems Index Introduction This guide Safety icons Other documentation Service options Finding Your Way Around Making sure you have everything Front with the display closed Back Right side Left side cooling vent RGB monitor) port PC Card slots PC Card eject buttons Front with the display open CD/DVD control buttons system indicator panel screen Internet button keyboard indicator panel Keyboard indicator panel cursor control mode light numeric mode light Caps lock light System indicator panel AC power light The on/off light glows green when the computer is on. The on/off light light glows amber when the computer is in Stand By mode CD/DVD control buttons The control buttons near the display latch are for playing CDs and DVDs mode previous track next track Underside hard disk drive cover Getting Started Selecting a place to work Getting Started ❖Extreme heat, cold, or humidity ❖Liquids and corrosive chemicals Keeping yourself comfortable Placement of the computer Seating and posture Lighting Proper lighting can improve the visibility of the display and reduce eyestrain ❖If possible, use soft, indirect lighting in your computer work area Arms and wrists ❖Exercise your hands, wrists, and arms to improve circulation Work habits Precautions Setting up your computer Before starting to use your computer, you may also want to: ❖Add more memory ❖Connect a mouse (see “Connecting a mouse” on page 50) ❖Connect a full-sizekeyboard (see “Using an external keyboard” on page 53) Installing additional memory (optional) You need a standard Phillips no. 1 screwdriver to install a memory module If the computer is on, begin at step 1; otherwise, skip to step Start Turn Off Computer 2Click Turn Off Removing the memory slot cover screws 8Remove the new memory module from its antistatic packaging Inserting the memory module 11Replace the memory slot cover 12Replace the screws and tighten them Control Panel ❖Click Performance and Maintenance ❖Click System System ❖The General tab view automatically appears and shows the recognized memory Connecting a mouse Connecting a printer Using external display devices Directing the display output when you turn on the computer 2Release the Fn key Adjusting the quality of the external display Display limitations If you use the display hot key LCD Display Stretch Connecting an external diskette drive Using an external keyboard Connecting the AC adapter Page Charging the battery Using the computer for the first time Page Activating the power-onpassword 2Click Security 3Click User password Using the TouchPad To move the cursor to the bottom of the page, drag your finger toward yourself ❖To move it to the left side, slide your finger from right to left “Lesson 2: Using the TouchPad and control buttons together” on page Primary and secondary control buttons Setting up your software ❖Select your time zone Registering your computer lets Toshiba keep you and also extends your Toshiba warranty worldwide at no charge to you No, I do not want to register at this time ❖Read about Warranty Extensions and Upgrades This step provides important information from Microsoft ❖Sign up for Internet access Completing installation Cancel Using the Add Printer Wizard 1Click Start, Control Panel 2Click Printers and Other Hardware 3Click Printers and Faxes Setting up the fax function Turning off the computer Caring for your computer Using a computer lock Learning the Basics Computing tips Using the keyboard Character keys ❖The lowercase l (el) and the number 1 are not interchangeable ❖The uppercase letter O and the number 0 are not interchangeable Ctrl, Fn, and Alt keys Ctrl, Fn and Alt keys Windows® special keys Overlay keys Using the numeric keypad overlay Using the cursor control overlay Emulating a full-sizekeyboard TOSHIBA Console button Starting a program Saving your work Printing your work Using diskettes Inserting and removing diskettes To release a diskette from the external drive slot, push the eject button To access your diskette contents: 1Click Start, then click My Computer My Computer Backing up your files Playing a CD or DVD Components DVD-ROMor DVD-ROM/CD-RWdrive CD/DVD control buttons in front of the computer The previous track button returns to the preceding track on the disc The next track button skips to the following track on the disc CD/DVD control Digital audio CD/DVD control and Digital audio control Power is off and you press Play Pause CD player Inserting a disc Start All Programs Accessories Entertainment 4Carefully place the disc in the empty tray with its label facing up Inserting a disc Gently press the center of the disc onto the spindle until it locks into place Positioning the disc on the spindle Playing an audio CD Windows Media Player All Programs 2Select Accessories and then TOSHIBA MEDIA PLAYER Play/pause Playing a DVD Viewing the contents of a CD or DVD Removing a disc with the computer on 1Locate and press the eject button. The disc tray partially opens 2Grasp the sides of the disc tray and pull it fully open 3Remove the disc from the disc tray and place it in its protective cover Removing a disc with the computer off Pull the tray fully open, remove the disc and place it in its protective cover 3Push the tray in to close the drive Caring for CDs and DVDs ❖Never bend a disc or place heavy objects on top of it Setting up for communications Connecting the modem Connecting the internal modem Connecting your computer to a network You can connect your computer to a network locally or remotely Locally, using the Powering down the computer Factors to consider when choosing Hibernation mode: ❖While in Hibernation mode, the computer uses no battery power Stand By command Factors to consider when choosing Stand By: Using Turn Off Shutting down more quickly 2Click Performance and Maintenance Toshiba Power Saver Details System Power Mode Using Hibernation Going into Hibernation mode more quickly Hibernation Using Stand By Going into Stand By mode more quickly Stand By Starting again from Stand By Mobile Computing Toshiba’s energy-saverdesign Using additional batteries Battery safety precautions Maximizing battery life Charging batteries Charging the RTC battery Monitoring battery power Conserving battery power ❖How the computer is configured ❖How much you use the display panel instead of an external monitor ❖How much you use the hard disk and other drives ❖Where you are working—sinceoperating time decreases at low temperatures What to do when the battery runs low Setting battery alarms Changing the main battery Sliding the battery release latch 5Carefully slide the battery release latch toward the front of the computer Sliding the battery out With the battery release latch pulled toward you, use the adjacent Removing the battery from the battery cover Inserting a charged battery Disposing of used batteries safely Traveling tips Toshiba Utilities TOSHIBA Accessibility Fn-esse Starting Fn-esse ❖Click Start, All Programs, Toshiba Utilities and Fn-esse 116 Toshiba Utilities Assigning a key to a program or document Using drag-and-drop Using the keyboard or pointing device To assign a key to open a program or document: 1Start Fn-esse 2Perform one of the following: Using the keyboard, press and hold the Hotkey utility TOSHIBA Console — Blank Page — Network Security TOSHIBA Button Controls TOSHIBA Button Controls Toshiba Utilities Buttons Toshiba Button Controls Media Apps Select a Player TOSHIBA MEDIA PLAYER Audio/Video Contro CD Audio Control SubLCD Power Management Power Management The TOSHIBA Power Saver Properties window appears Sample TOSHIBA Power Saver Properties window Plugged in section Running on batteries section Creating a new power mode 2Click Create copy Customizing a power mode 2Click Details Toshiba Hardware Setup Toshiba Hardware The TOSHIBA HWSetup window appears with tabs for the following: ❖General — Allows you to view current BIOS version ❖Password — Allows you to set user passwords ❖LAN — Lets you enable or disable the Wake-upon LAN feature Choose the desired tab and accompanying options Lesson 1: Exploring the desktop Lesson 1: Exploring the desktop Finding your way around the desktop Sample Desktop Icons The icons initially displayed on your system desktop include: Start button You use the Start button to: ❖Start programs Taskbar System tray Windows® XP file system Lesson 2: Using the TouchPad and control buttons together left) of the adjoining control buttons to open the Start menu 2Click an empty area of the desktop to close the Start menu Sample desktop shortcut menu 4Click an empty area to close the shortcut menu 5Click Start, then click My Computer Close 2Click Lock the taskbar Lesson 3: Learning about the Internet Lesson 4: Creating a new document Lesson 5: Creating a new folder Lesson 6: Starting programs 1Click Start, then All Programs Accessories Paint ❖Point to Accessories, then click Windows Explorer Lesson 7: Resizing, repositioning, and hiding windows Using the taskbar ❖Close windows Choose your option depending on how you wish to set up your desktop Minimizing and maximizing windows To make the Explorer window the active window, click the Windows Explorer Minimize 3 Click the Maximize button in the top-rightcorner of the Paint window Lesson 8: Closing programs Lesson 9: Creating shortcuts Command line Creating a shortcut to the Character Map Search Page 2Click All files and folders Character Map Lesson 10: Changing the screen saver Screen Saver Lesson 11: Setting the date and time Time Zone Lesson 12: Removing objects from the desktop New Folder Recycle Bin Delete Lesson 13: Using System Restore Lesson 14: If I am lost, what do I do index Sample help window for drawings Notice that under the category s, there is a subcategory: Highlight Display Paint) Using the Windows® XP tour Lesson 15: Turning off your computer Windows® XP special features Personalizing your desktop Changing desktop and browsing style Choosing a style Tools Folder Options Personalizing individual windows Customizing window toolbars Page Displaying a toolbar in a window My Computer Displaying information about each folder Show common tasks in folders Folders Options Use Windows classic folders Using your computer at the office Determining the COM port 3Click Phone and Modem Options Modems Attached to Modem Troubleshooting 10Click OK to close the properties box, then the Phone and Modem Options box 11Close the Control Panel Connecting the modem to a telephone line Accessing a network Setting up the connection 2Point to Accessories, then to Communications, and click New Connection Wizard Setting up a wireless connection Accessing the wireless modules using your system tray Using Bluetooth Hold down the function key 3Release the keys. Bluetooth is now enabled Using SPANworksTM SPANworks Setting up a direct cable connection 1Click Start, All Programs 2Point to Accessories, Communications, and click New Connection Wizard An overview of using the Internet Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Toshiba’s online resources Exploring video features To view a DVD movie or Windows ® presentation in full- screen mode on your TV: 1Connect the video/audio cable to your television The cable has three Sample display options window 2Press Fn and F5 five times consecutively Transferring and editing video data Playing DVDs Exploring audio features Record Adjusting recording quality Entertainment Sound Recorder Edit Using external speakers or headphones To play back sound files through external speakers or headphones: 1 Locate the S/PDIF Digital Optical out on the computer Attaching a headphone or speaker cable Using PC Cards Inserting PC Cards Inserting a PC Card “Hot swapping” on page 184 Exploring Your Options Removing PC Cards PC Card Safely remove Hot swapping Using SmartMediacards Using Secure Digitalcards Inserting a Secure Digital card Removing a Secure Digital card WinDVD Playing DVDs DVD-ROM “Inserting a disc” on page “Setting general properties” on page InterVideo WinDVD Using the WinDVD toolbar Using the WinDVD status bar current time slot is indicated on the right side of the status bar Using the WinDVD control panel Expanded view Using the control panel playback buttons Repeat Step Fast reverse — move Previous Fast forward — move Time Maximizing the video window Using playlists Selected files Delete All Save Playlist Playlist Loading and playing playlists Customizing WinDVD To change the region code, select the desired option in the Current regions list Player settings Default DVD drive 4In the View box, select the items you want to display when WinDVD launches Tool bar Status bar Setting audio properties Audio Current audio track Audio channels 2 speaker modes Setting display properties Lock aspect ratio Customizing the control panel Using WinDVD advanced features Playback speed— Directional buttons Numeric keypad — Menu button — dis Resume Chapter button — Title button — Dis Enter Audio tracks — dis Subtitles — displays a list of all the avail able language subti tles. This button is enabled only for DVD Bookmark — save an unlimited number of locations on the DVD for quick reference Add Delete All Zooming in Panning Zooming out Adjusting the color balance Getting help Exiting WinDVD If Something Goes Wrong Problems that are easy to fix To close a program that has stopped responding: 1Press Ctrl, Alt, and Del simultaneously (once) 2Click Windows Task Manager The Windows Task Manager window appears 3Click the Applications tab Applications 4Select the program you want to close, then click End Task Problems when you turn on the computer The computer will not start The computer starts but, when you press a key, nothing happens The computer is not accessing the hard disk or the external diskette drive The Windows® operating system is not working Using Startup options to fix problems To open the Startup menu: 1Restart your computer 2Press F8 when your computer starts The Windows® Advanced Options menu displays these options: Internet problems My Internet connection is very slow My browser can’t find the URL address I typed in My browser can’t find a site I bookmarked The Windows® XP operating system can help you Resolving a hardware conflict Interrupt Request Channel Direct Memory Access Resolving conflicts Fixing a problem with Device Manager Disabling a device 1Click Start, Control Panel, Administrative Tools 2Click the Computer Management icon 3Select the specific device from the device category Resource Drivers Click troubleshooting Memory card problems 1Click Start, then click Turn Off Computer Power and the batteries Here are some typical problems and how to solve them: The AC adapter and power cable work correctly, but the battery will not charge The battery appears not to power the computer for as long as it usually does “Charging batteries” on page Keyboard problems The keyboard produces unexpected characters Display problems The display is blank The screen does not look right The built-inscreen flickers Settings Disk drive problems Error-checking Check now Your hard disk seems very slow System Tools Disk Defragmenter Your data files are damaged or corrupted Some programs run correctly but others do not The drive cannot read a diskette DVD-ROMor DVD-ROM/CD-RWdrive problems You cannot access a disc in the drive You press the disc eject button, but the drive tray does not slide out Some discs run correctly, but others do not WinDVD problems: general issues WinDVD controls are disabled Playback performance is poor The Root or Title menu does not open Slow playback performance WinDVD problems: content issues WinDVD will not function properly with “debug” software installed Minimum system requirements ❖Sound card (with 48 KHz sampling rate support) ❖DirectX® 8.1 or higher (Source: Microsoft) WinDVD: error messages Page Page Page Sound system problems You do not hear any sound from the computer The computer emits a loud, high-pitchednoise PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems The slots appear to be dead. PC Cards that used to work no longer work PCMCIA adapter The computer stops working (hangs) when you insert a PC Card The system does not recognize your PC Card A PC Card error occurs Printer problems The printer will not print If you cannot resolve the problem, contact the printer’s manufacturer The printer will not print what you see on the screen Modem problems This section lists common modem problems: The modem will not receive or transmit properly “Determining the COM port” on page Develop good computing habits If you need further assistance Toshiba voice contact Other Toshiba Internet Web sites Toshiba’s worldwide offices Page Page Other Toshiba Internet Web sites Hot Keys Volume Mute Instant password security Power usage mode Stand By mode Hibernation mode Display modes Display brightness Enabling a wireless device Keyboard hot keys Keyboard hot keys Power Cable Connectors Video Modes Your computer’s video modes Your computer’s video modes Acronyms 258 Glossary DMA DIMM DOS DPI Terms 260 Glossary alternating current (AC) application backup basic input/output system (BIOS) — See BIOS Glossary bus bus speed byte cache 262 Glossary color palette compatibility configuration controller direct memory access (DMA) directory — See folder disable disc disk 264 Glossary drag driver DVD-ROM(digital versatile [or video] disc read-onlymemory) emulation — file extension folder format frontside bus function keys 266 Glossary Hibernation high-density hot key hot swapping L2 (level two) cache LAN (local area network) liquid crystal display (LCD) load local area network — See LAN 268 Glossary modem motherboard MS-DOSprompt — See system prompt multimedia password PC Card peripheral pixel Plug and Play 270 Glossary RAM (random access memory) random access memory — See RAM read-onlymemory — See ROM reboot serial shortcut software Stand By Suspend 272 Glossary Web Wi-Fi World Wide Web (www) Index 274 Index 34, 37 34 85 34, 37, 78 Index 91, 93, 95, 97 132 53 276 Index 36 30, 78, 178 30, 78 89, 178 68 67 33 92 278 Index 211 36, 57 32 23 51 133 233 29 91, 93, 95 280 Index Add Printer Wizard 61 problem solving 236 printing a file 74 problem solving correctly 226 computer hangs when PC Card inserted 131 142 95, 97 40, 45, 46, 60 282 Index 91, 93 72 59, 60 64 161, 175 uploading URL (Uniform Resource Locator) 161, 175 USB ports USB-compatiblekeyboard connecting 53 mouse 284 Index 206