Toshiba A500, A500D, Pro A500, Pro A500D series

User’s Manual 9-27

Troubleshooting

TV Tuner

Some models are equipped with a TV Tuner jack.

Problem Procedure

Poor Reception Adjust the TV tuner antenna.

If you are still unable to resolve the problem,

contact your reseller, dealer or service provider.

Contents

Main Copyright Disclaimer Trademarks Macrovision License of Notice For DVD Manufacturing License Agreement FCC information FCC notice "Declaration of Conformity Information" FCC conditions EU Conformity Statement Contact VCCI Class B Information Important Safety Information for Computers with TV tuner Canadian regulatory information (Canada only) Modem warning notice Conformity Statement Japan regulations Region selection Redial Users Manual vii FCC NO.:US:S56MD01B13054 AM5 0455-06-2565 115/06 Pursuant to FCC CFR 47, Part 68: Type of service Telephone company procedures If problems arise Disconnection Instructions for IC CS-03 certified equipment Notes for Users in Australia and New Zealand Modem warning notice for Australia Notes for use of this device in New Zealand General conditions Following information is only for EU-member states: Disposal of products Disposal of batteries and/or accumulators Disposing of the computer and the computer's batteries ENERGY STAR Optical disc drive standards Optical disc drive safety instructions DVD Super Multi (+-R DL) drive Panasonic UJ890AD/UJ890ED HLDS GT20N/GT20F Toshiba Samsung TS-L633C/TS-L633Y BD Writer Drive Panasonic UJ240EB Page Page International precautions Page Table of Contents Preface General Precautions Page Page Page Preface Manual contents Conventions Abbreviations Icons Keys Key operation Display Messages Terminology General Precautions Provide adequate ventilation Creating a computer-friendly environment Stress injury Heat injury Pressure or impact damage ExpressCard overheating Page Chapter 1 Introduction Equipment checklist Hardware Software Documentation Features Processor Chipset Memory Page Disks Optical disc drive Page Page Keyboard Pointing Device Power Ports Slots Multimedia Page Communications Security Software Special features Page Page TOSHIBA Value Added Package Utilities and Applications Page Page Page Options Chapter 2 The Grand Tour Front with the display closed Page Left side Page Page Right side Page Users Manual 2-8 Underside Figure 2-4 The underside of the computer Page Users Manual 2-10 Front with the display open Figure 2-5 The front of the Touch Pad model with the display open Page Page Page Function buttons System indicators Keyboard indicators Optical disc drives Region codes for BD media Region codes for DVD drives and media Writable discs CDs DVDs BDs data cannot be erased or changed. BD-Writer drive BD-Combo drive DVD Super Multi drive Remote Controller Users Manual 2-22 Full Size Remote Controller Figure 2-9 Full Size Remote Controller Page Page Users Manual 2-25 Slim Size Remote Controller Figure 2-10 Slim Size Remote Controller Red, Green, Yellow and Blue buttons Page Using the Remote Controller Operational range of the Remote Controller Page Installing/Removing batteries Type of battery that can be used for the Full Size Remote Controller Installing the batteries Replacing the batteries Type of battery that can be used for the Slim Size Remote Controller Installing the battery Replacing the battery Placing Slim size remote controller Inserting a Slim size remote controller Removing a Slim size remote controller AC adaptor Chapter 3 Getting Started Connecting the AC adaptor Page Page Opening the display Page Turning on the power Starting up for the first time Turning off the power Shut Down Mode Hibernation Mode Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Mode Data save in Hibernation Mode Sleep Mode Benefits of Sleep Mode Executing Sleep Mode Sleep Mode limitations Restarting the computer System Recovery Options System Recovery Options Creating Optical Recovery Discs Restoring the pre-installed software from the Recovery hard disk drive Restoring the pre-installed software from your created Recovery Discs Chapter 4 Operating Basics Using the Touch Pad Touch Pad Gesture ChiralMotion Pinch Zoom (Pinch) Rotating (ChiralRotate) Momentum Using the Fingerprint Sensor How to Swipe your Finger Points to note about the Fingerprint Sensor Page Fingerprint sensor limitations Points to note about the fingerprint utility Setup Procedure Fingerprint Registration How to Delete the Fingerprint Data Windows Logon via Fingerprint Authentication Fingerprint Authentication Procedure Fingerprint system boot authentication Fingerprint Single Sign-on Feature How to enable fingerprint system boot authentication settings and Single Sign-On feature Fingerprint utility limitations Using the TOSHIBA USB Sleep and Charge function USB Sleep and Charge Page Starting the USB Sleep and Charge Utility Enabling USB Sleep and Charge Power supply mode settings Battery Settings Using optical disk drives Page Loading discs Page Removing discs Optical Drive Auto Lock Setting the Optical Drive Auto Lock Enabling and Disabling Optical Drive Auto Lock Lock Time Settings for Optical Drive Auto Lock How to remove a CD/DVD/BD when the disc tray will not open Function buttons Writing CD/DVD/BD on DVD Super Multi drives or BD Writer drives or BD Combo drives Important message Before writing or rewriting DVD superMulti drive BD-Combo drive BD Writer drive Page When writing or rewriting Disclaimer TOSHIBA Disc Creator Data Verification When Using Corel DVD MovieFactory How to learn more about TOSHIBA Disc Creator for TOSHIBA How to make a Labelflash DVD How to make a DVD-Video How to make a Blu-ray disc Movie How to learn more about Corel DVD MovieFactory Important information for use TOSHIBA DVD Player Notes on use Display Devices & Audio TOSHIBA DVD PLAYER Starting TOSHIBA DVD PLAYER Operating TOSHIBA DVD PLAYER Open TOSHIBA DVD PLAYER HELP Using WinDVD BD for TOSHIBA Notes on use Media care CD/DVDs Floppy diskettes Sound system Adjusting System Volume Changing System Sounds Realtek HD Audio Manager Information Speaker Configuration Sound Effects Microphone Effects Default Format Using the web camera Using TOSHIBA Web Camera Application Using TOSHIBA Face Recognition Disclaimer How to register the Face Recognition Data How to Delete the Face Recognition Data How to launch the help file Windows Logon via TOSHIBA Face Recognition 1:N Mode Login screen 1:1 Mode Login screen Modem Region selection Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Location list for region selection Dialing Properties Connecting the modular cable Disconnecting the modular cable TV Tuner Using the TV Tuner Connecting the antenna cable Antenna Connecting the Cable Wireless communications Wireless LAN Setting Security Bluetooth wireless technology Worldwide operation Bluetooth Radio links Security Wireless communication switch Wireless communication indicator LAN LAN cable types Connecting the LAN cable Disconnecting the LAN cable Cleaning the computer Using the cleaning cloth Moving the computer Heat dispersal Using the Hard Disk Drive (HDD) Protection Taskbar icon TOSHIBA HDD Protection Properties HDD Protection Detection Level Details Detection Level Amplification TOSHIBA HDD Protection Message Chapter 5 The Keyboard Typewriter keys Function keys: F1 F12 Soft keys: FN key combinations Emulating keys on an enhanced keyboard Hot keys Page FN Sticky key Windows special keys Touchpad Enable/Disable Button Generating ASCII characters Chapter 6 Power and Power-up Modes Power conditions Power indicators Battery indicator DC IN indicator Power indicator Battery types Battery pack Real Time Clock battery S Care and use of the battery pack Charging the batteries Procedures Time Battery charging notice Monitoring battery capacity Maximizing battery operating time Retaining data with power off Extending battery life Replacing the battery pack Page TOSHIBA Password Utility User Password Supervisor password Starting the computer by password Power-up modes Windows utilities Hot keys Panel power on/off Page Chapter 7 HW Setup and Passwords HW Setup Accessing HW Setup HW Setup Window Setup Password User Password Page USB Legacy USB Support LAN Wake-up on LAN Built-in LAN Page Chapter 8 Optional Devices Cards/memory Power devices Peripheral devices ExpressCard Inserting an ExpressCard Removing an ExpressCard Bridge media slot Memory media Points to note about the SD/SDHC memory card Memory media format Formatting an SD/SDHC memory card Additional memory module Point to note about memory module error Installing a memory module Page Removing a memory module Battery Packs Universal AC Adaptor Battery Charger USB floppy diskette drive Using the USB floppy diskette drive Connecting the USB floppy diskette drive Disconnecting the USB floppy diskette drive eSATA (External Serial ATA) Connecting the eSATA device Disconnecting an eSATA device External monitor Page Television via HDMI Page Page REGZA Link (PC Control) Using REGZA Link (PC Control) Security lock Connecting the security lock Chapter 9 Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Power Overheating power down AC power Battery Real Time Clock Password Keyboard Internal display panel Page Solid State Drive Hard disk drive DVD Super Multi drive BD writer drive/BD Combo drive USB floppy diskette drive ExpressCard SD/SDHC memory card, miniSD/microSD Card Memory Stick/Memory Stick PRO/Memory Stick PRO Duo xD picture card MultiMediaCard Infrared receiver window Touch Pad Pointing device Page USB mouse Fingerprint Sensor USB device USB Sleep and Charge function eSATA device Additional memory module Sound system Volume control External monitor Modem LAN Wireless LAN Bluetooth HDMI monitor output function Page TOSHIBA support Before you call Where to write Chapter 10 Disclaimers CPU 64-Bit Computing Memory (Main System) Battery Life SSD/HDD drive capacity LCD Graphics Processor Unit ("GPU") Page Page Appendixes Table of Contents Appendix A Specifications Power Requirements Environmental requirements Built-in Modem Appendix B Display Controller Display controller Appendix C V.90/V.92 V.90/V.92 mode Page Page Appendix D Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands Page Page Page Appendix E AC Power Cord and Connectors Certification agencies Europe: Outside of Europe: Page Appendix F TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor Glossary A B C D Page E F G H I K L M N O P R S T U V W Page Index A B C D H I K L M R S T