Troubleshooting

When a problem occurs during operation, please check the following troubleshooting guide and take corrective action.

If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn off the printer, remove the battery pack, then contact a TOSHIBA TEC service representative for assistance.

If an error message is displayed.

When an error message is displayed, follow the respective instruction, then press the [PAUSE] button. The error will be cleared.

 

Error Message

 

Cause

 

Solution

 

 

 

 

 

 

 

 

 

 

A parity error or framing error has

 

Turn off the [POWER] button, then

 

 

 

 

 

 

 

 

 

 

occurred during communication by

 

back to on. Send data from the host

 

 

 

 

 

 

 

 

 

 

RS-232C.

 

to the printer again. If the problem

 

COMMS ERROR

 

 

 

 

 

 

 

 

 

 

 

 

 

 

recurs, please turn off the power and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

contact TOSHIBA TEC service

 

 

 

 

 

 

 

 

 

 

 

 

representative.

 

 

 

 

 

 

 

 

 

 

The media is not loaded properly.

Load the media properly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The media is jammed in the printer.

Remove the jammed media, and load

 

 

 

 

 

 

 

 

 

 

 

 

the media properly. Press the

 

 

 

 

 

 

 

 

 

 

 

 

[PAUSE] button.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The media is not fed properly.

 

Load the media properly and press

 

PAPER JAM ****

 

 

 

 

 

 

 

the [PAUSE] button.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The reflective sensor does not

 

Load the media properly.

 

 

 

 

 

 

 

 

 

 

detect black marks .

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The transmissive sensor does not

 

Load the media properly. If the

 

 

 

 

 

 

 

 

 

 

detect gaps between labels.

 

problem recurs, set a threshold again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The printer ran out of media.

 

Load a new media roll and press the

 

 

 

 

 

 

 

 

 

 

[PAUSE] button.

 

NO PAPER ****

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The top cover is opened.

Close the top cover.

 

COVER OPEN ****

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A part of the print head element is

 

Turn off the printer and contact

 

HEAD ERROR

 

 

 

 

broken.

 

TOSHIBA TEC service representative

 

 

 

 

 

 

 

 

 

 

 

 

for replacement of the print head.

 

 

 

 

 

 

 

 

 

 

A flash memory write error occurred.

Turn off the [POWER] button, then

 

 

 

 

 

 

 

 

 

 

 

 

back to on. Send data from the host

 

 

 

 

 

 

 

 

 

 

 

 

to the printer again. If the problem

 

FLASH WRITE ERR.

 

 

 

 

 

 

 

 

 

recurs, please turn off the power and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

contact TOSHIBA TEC service

 

 

 

 

 

 

 

 

 

 

 

 

representative.

 

 

 

 

 

 

 

 

 

 

A flash memory format error

 

Turn off the [POWER] button, then

 

 

 

 

 

 

 

 

 

 

occurred.

 

back to on. Send data from the host

 

 

 

 

 

 

 

 

 

 

 

 

to the printer again. If the problem

 

FORMAT ERROR

 

 

 

 

 

 

 

 

 

 

 

recurs, please turn off the power and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

contact TOSHIBA TEC service

 

 

 

 

 

 

 

 

 

 

 

 

representative.

Page 21
Image 21
Toshiba B-EP4DL, B-EP2DL owner manual Troubleshooting, If an error message is displayed

B-EP2DL, B-EP4DL specifications

The Toshiba B-EP4DL is a compact and efficient thermal transfer label printer that offers exceptional performance and versatility for various labeling needs. Designed for high-volume applications, this printer is ideal for retail, logistics, and manufacturing environments where durability and reliability are essential.

One of the standout features of the B-EP4DL is its robust design, which allows it to withstand the rigors of demanding work environments. Its compact size makes it easy to integrate into existing workflows, and it can be easily mounted on shelves or vehicles, making it a mobile solution for on-the-go printing needs. The printer's lightweight structure and ergonomic design ensure that it can be operated comfortably in various positions.

The B-EP4DL employs advanced thermal transfer printing technology, ensuring high-quality and precise label printing at fast speeds. It supports a maximum resolution of up to 203 dpi and can print up to 4 inches per second. This high speed and resolution make it suitable for producing clear and scannable barcodes, text, and graphics, which is essential for inventory management and shipping processes.

Another key characteristic of the B-EP4DL is its connectivity options. The printer supports multiple connectivity interfaces, including USB, Bluetooth, and Ethernet, allowing for seamless integration into any network infrastructure. This flexibility means that users can easily connect the printer to desktop computers, mobile devices, or other peripherals, enhancing productivity and workflow efficiency.

Additionally, the B-EP4DL is designed with user-friendliness in mind. Its simple and intuitive operation, along with easy access to the printer mechanisms, simplifies maintenance and reduces downtime. The printer is equipped with an LCD display that provides real-time status updates and alerts, enabling users to monitor printing processes effectively.

Power efficiency is another important aspect of the B-EP4DL. It is designed to consume less energy while delivering high-performance output, making it not only cost-effective but also environmentally friendly. Furthermore, the printer’s long-lasting components and minimal maintenance requirements contribute to a lower total cost of ownership.

Overall, the Toshiba B-EP4DL stands out as a reliable, feature-rich printer that meets the demands of modern labeling applications. Its combination of durability, speed, connectivity, and user-friendly design makes it a preferred choice in various industries where efficiency and high-quality output are critical.