143
If Something Goes Wrong
DVD operating problems
❖Use IPCONFIG to verify that the computer has a useful IP
address - one other than the private address of
169.254.xxx.xxx assigned by Windows®.
1From the Start screen, type Cmd.
2Click Command Prompt.
3Enter IPCONFIG/ALL, and then press ENTER.
The IP address for each active network adapter will be
displayed.
❖Connect your computer directly to your router or broadband
modem, by plugging a standard CAT5 Ethernet patch cable
(sold separately) into your computer's RJ45 Ethernet port. If
your connection problem disappears, the problem lies in the
Wi-Fi® part of your network.
❖If you have enabled any security provisions (closed system,
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),
check the access point vendor's Web site for recent firmware
upgrades. Problems with WEP keys, in particular, are
frequently addressed in new firmware releases.
DVD operating problems
If you experience a problem playing DVDs, you may be able to fix
the problem yourself.
For general problems playing a DVD title, try the following steps:
1Verify that the disc is in a format that the drive supports.
2Ensure that the disc is properly inserted in the drive tray.
3Use the DVD Player software that came with your computer to view
DVD movies.
4Clean the disc and try again.
A dirty drive can also cause audio problems. If you have tried
several discs and all fail, consider sending your drive to an
authorized service provider to get it cleaned.
5From the Start screen, type Computer. Click or touch
Computer from the list that appears.
The optical disc drive should appear in the list.
6See “Checking device properties” on page 132 for instructions
on using Device Manager to view the optical disc drive
properties.