Toshiba DP5000-UG-VC Call Forward

Feature Operations

Call Forward

34 Strata CIX DP5000-series Telephone UG 10/10

Call Forward

There are two types of Call Forwarding that you can set. One is System Call Forward

(set in System Programming) which automatically directs calls to a predefined

location, such as Voice Mail. See your System Administrator to determine or change

your System Call Forward destination.

The other type is Station Call Forwarding. You can use Station Call Forwarding to

replace your System Call Forward destination with a custom Call Forward setting

made from your station.

System

System Call Forward directs calls to a destination preset by an Administrator for each

telephone, commonly set to voice mail.

To turn on System Call Forward for your telephone, press #620. Confirmation

tone (three short tones) and display shows “DATA PROGRAMMED.” This

indicates the data is set.

To turn off System Call Forward for your telephone, press #621. Confirmation

tone (three short tones) and display shows “DATA PROGRAMMED.” This

indicates the data is set.

Station

Station Call Forward enables you to assign Call Forward destinations for each

extension on your telephone that will override the telephone’s System Call Forward

settings. Each extension can be independently setup to Station Call Forward to a

unique destination. You can set a Programmable Feature Button to perform any Call

Forward function - see “Programming Feature Buttons” on page 86 for more details.

Call Forward must be set prior to receiving the call.

The following calls to your station can be forwarded:

• Internal calls

• Auto Attendant calls

• Outside lines that ring only your station

• Transferred internal or incoming line calls

Contents

Main Page TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS) Telecommunication Systems Division License Agreement Toshiba America Information Systems, Inc. Telecommunication Systems Division End-User Limited Warranty WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS Page Contents Introduction Chapter 1 The Grand Tour Chapter 2 The Basics ii Chapter 3 Feature Operations Page iv Chapter 4 ADM/DSS Console Chapter 5 Headset and Handset Operation Chapter 6 User Programming Chapter 7 Administrator Programming Page Introduction Organization viii How to Use This Guide Conventions Page x Related Documents/Media The Grand Tour 1 Overview 2 Page 4 The DP5000-series telephone upgrade options include: DP5000-series Telephone Overview Legend 6 Fixed Buttons The Fixed buttons are described below. does not change the volume. It is adjusted on a per press basis. 8 Programmable Feature Buttons Key Strip LCD 9-Line LCD Display 10 4-Line LCD Display Soft Keys The Basics 2 Customizing Your Telephone Volume Control 12 Volume Control for the Single Line Telephone LCD Contrast Brightness Control 14 Backlight On/Off Keystrip Labels Ring Tones 16 Dial Pad and Button Beeps Speakerphone/Microphone Sensitivity Adjustment Full Duplex Speakerphone Environment Setup (DP5130-FDSL) 18 Telephone Terminology 20 Making a Call Handset Spkr Button Hot Dialing Dial by Name Directory The Basics 22 9 Line LCD Display - Dial by Name Screen Making a Call Note Stick the Toshiba provided Shift label under the lower-left button and the Press the key next to the displayed name to call that person. Answering a Call Handset Speaker Shift Button Handsfree Answerback On a Call Switching Between Handset and Speakerphone Microphone (Mic/Mute) Button Hold Page The Basics 26 LED Indicator Details Note LEDs on the telephone flash at different speeds depending on the function performed. Flash rates can be found under LED Indicator Details on page 26. Feature Operations 3 Account Code Calls Verified/Non-Verified Account Codes 28 Forced Account Codes Voluntary Account Codes (Verified/Non-Verified) 30 Advisory Messages Alarm Notification Button Automatic Busy Redial 32 Automatic Callback Background Music 34 Call Forward System Station Station Call Forward Categories Call Forward Settings 36 Station Call Forward Procedures Call Forward Examples Call History / Caller ID 38 Call Park Orbits Call Pickup Group Pickup Ringing, Page or Held Call Pickup Feature Operations 40 To perform Call Pickup Press the buttons shown in the table below for the desired Pickup feature. Notes Call Transfer 42 Call Waiting Conference Calls 44 Adding Voice Mail to a Conference Supervising a Tandem Call Conference Add/Split/Join/Drop 46 Direct Inward System Access (DISA) Direct Station Selection Buttons (Hotline) 48 Do Not Disturb Setting DND for Another Extension Door Lock(s) 50 Door Phone(s) Emergency Call Emergency Monitoring Station 52 Emergency Ringdown Language Codes Message Waiting 54 Turning On/Off MW LED on Another Extension Microphone Cut-Off 56 Off-hook Call Announce Override Calls Busy Override Do Not Disturb Override 58 Executive Override Destination Restriction/Traveling Class Override Class of Service Override Privacy Override Paging Answering a Page 60 All Call Page Emergency Page Privacy Redial 62 Speed Dial Making a Call Using Speed Dial Storing a System/Station Speed Dial Number Advanced Speed Dial Operation Storing Personal Speed Dial Names 66 Tone First / Voice First Signalling Tone First Signalling Voice First Signalling 68 Tone/Pulse Dialing Uniform Call Distribution 70 Login/Logout ADM/DSS Console 4 Add-on Modules 72 ADM Buttons and LEDs Page 74 DSS Console DSS Buttons Calling a Station Transferring to an Idle Station 76 Call Transfer with Camp-on Call Answering (Outside Line) Speed Dial Paging Call Forward Override (DSS Override) Night Transfer Button Page Headset and Handset Operation 5 Recommended Headsets Headset and Handset Interactions 80 AUTO or CARBON Setting Page 82 Headset Transmit Level Adjustments Handset Level Adjustments 84 User Programming 6 86 Programming Feature Buttons User Programming Mode Programmable Feature Button Codes Programmable Feature Button Codes Setting/Changing a Programmable Feature Buttons Function Table 12 Programmable Feature Button Codes Feature Code Feature Code 88 One Touch Buttons Changing a One Touch Button ** * To Use a One Touch Button Setting/Changing a Personal Speed Dial Code * ** * * 90 Feature Codes Page 92 Page Page Administrator Programming 7 Functions 96 Administrator Mode Phone Name Door Name System SD/Name Phone Key Label and LM Key Label 98 Station SD/ Name CO Line Name DNIS Name System Features Direct Inward System Access (DISA) Security Code 100 Date and Time Setting 102 Telephone Programming Mode Initialize Telephone Settings Call Waiting and Camp-on Ring Tone Over Handset/ Headset Option Initialize or Adjust LCD Contrast 104 DKT2000 Mode On/Off Step 1 : Turn DKT2000 Mode On/Off Step 2 : Connect Cordless Telephone to DP5000-series Telephone Single Line Telephone Buttons 106 Redial / Feature Button Activation / Deactivation Msg / Feature Button Activation / Deactivation References A This Appendix contains table that support some of the feature operations. Call Forward 108 Page 110 Soft Keys 112 Button Labels Page 114 Page 116 Hardware Connections B DP5000-Series Telephone Tilt Angles Page Hardware Connections Wiring Connectors Page Centrex Application C Flexible Directory Numbering Centrex Feature Buttons Ringing Repeat Page Index A B C 124 D E F G H I J L R S T U V