Troubleshooting
158
Troubleshooting
Problem | Possible cause | Possible solution |
Network not | SIM card not installed correctly | Ensure that the SIM card is inserted correctly |
displayed |
| (see page 34). |
| Contacts between SIM card and | Gently clean the contacts of the SIM card and |
| phone are dirty | phone. |
| Network signal is weak | Move clear of any obstructions that may block |
|
| the signal. |
| SIM card is damaged | Contact your service provider to obtain a |
|
| replacement SIM card. |
Cannot make a | You are outside of your network | Connect to a different network if this is |
voice or video call | service area | supported by your service provider |
|
| (see page 138). |
| A video call can only be made in an | Ensure that the icon indicating that you are in |
| area with UMTS/3G coverage. | an area with UMTS/3G coverage is displayed. |
| Phone or SIM card is locked | Unlock the phone or SIM card (see page 130). |
| Call Barring is active | Deactivate Call Barring (see page 134). |
Cannot answer a | A video call can only be received in | Ensure that the icon indicating that you are in |
voice or video call | an area with UMTS/3G coverage. | an area with UMTS/3G coverage is displayed. |
| Call Forwarding is active | Deactivate Call Forwarding (see page 135). |
| Call Barring is active | Deactivate Call Barring (see page 134). |
No ringing for an | Phone is set to not ring for incoming | Edit the ringtone settings (see page 133). |
incoming call | calls |
|