Troubleshooting
Problem | Possible cause | Possible solution |
Poor call quality | Network signal is weak | Move clear of any obstructions that may block |
|
| the signal. |
| Network signal is changing | Wait until signal strength is consistently high |
| frequently, e.g. when travelling on a | before making or answering a call. |
| train. |
|
Other party in a | Phone is muted | Unmute the phone (see page 49). |
call cannot hear |
|
|
you |
|
|
Cannot send or | Your service provider is not enabling | Contact your service provider to check your |
receive text | this service | subscription status. |
messages | Service centre number is not correct | Ensure that the service centre number is |
|
| correct (see page 135). To obtain the number, |
|
| contact your service provider. |
Cannot send or | Your service provider is not enabling | Contact your service provider to check your |
receive MMS | this service | subscription status. |
messages | MMS settings are missing or | Ensure that the MMS settings are correct (see |
| incorrect | page 56). To obtain the settings, contact your |
|
| service provider. |
Cannot access | Your service provider is not enabling | Contact your service provider to check your |
the Internet | this service | subscription status. |
| Network settings are missing or | Ensure that the network settings are correct |
| incorrect | (see page 120). To obtain the settings, contact |
|
| your service provider. |
Troubleshooting
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