186 If Something Goes Wrong

If you need further assistance

3Install one item of hardware or software.
4Restart the Windows® operating system.
5Use the new hardware or software for a while, noting any
new problems. Make sure that your critical applications
(email, business applications, etc.) are working correctly,
and verify that important devices are still functioning.
6For each additional hardware or software item, repeat
these steps, starting at step 1 if any of your critical data has
changed, or starting at step 2 if no critical data has
changed.

The eSATA device is not recognized from Sleep or

Hibernation mode.

A connected eSATA device may not be recognized if it is connected
to the computer’s eSATA/USB combo port (available on certain
models) while the computer is in Sleep or Hibernation mode. If this
occurs, disconnect the eSATA device and then reconnect the device
while the computer is turned on.
Before connecting the eSATA device to your computer and external
power source, read the documentation that came with the device and
follow the manufacturer’s instructions.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.

Before you contact Toshiba

Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖Review the troubleshooting information in your operating
system documentation.
❖If the problem occurs while you are running a program, consult
the program’s documentation for troubleshooting suggestions.
Contact the software company’s technical support group for
their assistance.
NOTE