Toshiba GMAD00275010, L700, L735-S3370, L745-S4126, L745d-S4230, L745d-S4350, L755-S5152, L755-S5242bn, L755-S5242gr, L755-S5277, L755-S5362, L755-S5366, L755d-S5359, L775-S7140, L775/S7248, PSK08U03V02N, PSK0YU, PSK0YU0DT047, PSK16U009001, PSK1WU, PSK1WU-0XR048, PSK1WU05G004, PSK1WU05J004, PSK1WU07H004, PSK1WU087048, PSK1WU0RX048, PSK32U01W00N, PSK3SU-074020, PSK4GU00H003, PT321U, PT321U05K001, PT321U07102C Other Toshiba Internet Web sites

195

If Something Goes Wrong

Other Toshiba Internet Web sites

Contacting Toshiba

If you still need help and suspect that the problem is

hardware-related, Toshiba offers a variety of resources to help

you.

Toshiba’s Technical Support Web site

For technical support, or to stay current on the most recent software

and hardware options for your computer, and for other product

information, be sure to regularly check the Toshiba Web site at

pcsupport.toshiba.com.

Toshiba voice contact

Before calling Toshiba, make sure you have:

❖Your computer’s serial number

❖The computer and any optional devices related to the problem

❖Backup copies of your Windows® operating system and all

other preloaded software on your choice of media

❖Name and version of the program involved in the problem

along with its installation media

❖Information about what you were doing when the problem

occurred

❖Exact error messages and when they occurred

For technical support, call the Toshiba Customer Support Center:

Within the United States at (800) 457-7777

Outside the United States at (949) 859-4273

Other Toshiba Internet Web sites

toshiba.com Worldwide Toshiba corporate site

us.toshiba.com Marketing and product information in

the USA

accessories.toshiba.com Accessories information in the USA

www.toshiba.ca Canada

www.toshiba-Europe.com Europe

www.toshiba.co.jp/index.htm Japan

pcsupport.toshiba.com Mexico and all of Latin America

Contents

Main Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement FCC requirements Telephone Company Procedures If Problems Arise Disconnection Fax Branding Alarm Equipment Instructions for IC CS-03 Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Modem Warning Notice Conformity Statement Taiw an Using this Equipment in Japan Device Authorization 2.4FH1 Radio Approvals for Wireless Devices Approved Countries/Regions for the Intel Wireless Wi-Fi Link 5100/5300 Series Approved Countries/Regions for the Intel Wireless Wi-Fi Link 622ANHMW and 633ANHMW Series Do not use this equipment except in the countries/regions in the following table. Approved Countries/Regions for the Atheros Wireless Wi-Fi Link AR5B95 Series Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Approved Countries/Regions for the Realtek RTL8192E Approved Countries/Regions for the Realtek RTL8191SE Approved Countries/Regions for the Realtek RTL8188CE Approved Countries/Regions for the Realtek RTL8187B Bluetooth Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth wireless technology) Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Canada Industry Canada (IC) Taiw an Optical Disc Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Licenses Computer Disposal Information Contents Introduction................................................................................ 37 Chapter 1: Getting Started......................................................... 42 Page Chapter 2: Learning the Basics............................................... 102 Chapter 3: Mobile Computing.................................................120 Chapter 4: Exploring Your Computers Features...................137 Chapter 5: Utilities.................................................................... 146 Chapter 6: If Something Goes Wrong ...................................170 Page Introduction 38 This guide 40 Safety icons Other icons used Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Selecting a place to work Keeping yourself comfortable Precautions Selecting a place to work Setting up your computer Important information on your computers cooling fan Setting up your computer Connecting to a power source Connecting to a power source Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Using the computer for the first time Opening the display panel Using the computer for the first time Turning on the power Setting up your software Registering your computer with Toshiba Registering your computer with Toshiba Adding optional external devices Adding memory (optional) Installing a memory module Page Page Page Page Page Page Removing a memory module Page Page Checking total memory Recovering the Internal Storage Drive Recovery option Description Recovering to out-of-box state (recommended recovery method) Page Recovering of factory default software with users data Page Page Recovering without changing the internal storage drive partitions Page Page Recovering to a custom size partition Page Creating recovery DVDs/media Page Restoring from recovery DVDs/media Page Erasing the Internal Storage Drive Erasing the Internal Storage Drive Erasing the Internal Storage Drive Checking the internal storage drive operating status Checking the internal storage drive operating status Installing drivers and applications Using the touch pad Page Page Adjusting touch pad settings Disabling or enabling the touch pad Using external display devices Using external display devices Locate the HDMI Out port on the Quick Start Card that shipped with your computer. Selecting video cables Connecting an HDMI-compatible television or external display device Using external display devices Connecting an external monitor or projector Directing the display output when you turn on the computer Using an external keyboard Adjusting the quality of the external display Using an external keyboard Using a mouse Connecting a printer Connecting a printer Setting up a printer Turning off the computer Options for turning off the computer Hibernation mode Sleep mode Using the Shut down command Turning off the computer more quickly Page Restarting your computer Using and configuring Hibernation mode Configuring Hibernation mode options Page Starting again from Hibernation mode Using and configuring Sleep mode Configuring Sleep mode options Page Page Customizing your computers settings Starting again from Sleep mode Closing the display panel Customizing your computers settings Caring for your computer Cleaning the computer Caring for your computer Moving the computer Using a computer lock Chapter 2 Learning the Basics Computing tips Using the keyboard Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Special Windows keys Overlay keys Using the overlay to type numeric data Starting a program Using the overlay for cursor control Starting a program Starting a program from the Start menu Starting a program Starting a program from Windows Explorer Saving your work Starting a program using the Search programs and files field Saving your work Saving your work Saving files File names Printing your work Using a file extension Printing your work Backing up your work Backing up your work Restoring your work Using the optical disc drive Viewing Blu-ray Disc movies Page Optical disc drive components Inserting an optical disc Page Playing an audio CD Playing optical media Recording optical media Removing a disc with the computer on Removing a disc with the computer off Toshibas online resources Caring for optical discs Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Running the computer on battery power Battery Notice Charging batteries Power management Using additional batteries Charging batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring main battery power Determining remaining battery power L730 series L740/L750/L770 series What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using a hot key to set the Power Plan Changing the main battery Changing the main battery Removing the battery from the computer Page Inserting a charged battery Taking care of your battery Taking care of your battery Safety precautions L740 series L730 series Taking care of your battery Maintaining your battery Disposing of used batteries Disposing of used batteries Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Setting up for communications Taskbar Notification area Setting up for communications Using Wireless LAN connectivity Setting up for communications Connecting your computer to a network Accessing a network Setting up the connection Exploring audio features Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Using the Web Camera Using the Web Camera Using the Memory card reader Using the Memory card reader Inserting memory media L730 series L740 series Using the Memory card reader Removing memory media L740 seriesL730 series Chapter 5 Utilities TOSHIBA Assist TOSHIBA Assist Page Page Page Optimize TOSHIBA Application Installer TOSHIBA Application Installer Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility Mouse Utility Mouse Utility TOSHIB A Hardwa re Setu p TOSHIBA Hardware Setup TOSHIB A Hardwa re Setu p TOSHIBA Sleep Utility Starting the TOSHIBA Sleep Utility USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings TOSHIBA Accessibility TOSHIBA Accessibility TOSHIBA eco Utility TOSHIBA eco Utility TOSHIBA wireless LAN indicator TOSHIBA wireless LAN indicator TOSHIBA Service Station TOSHIBA Service Station TOSHIBA PC Health Monitor TOSHIBA PC Health Monitor Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. Problems when you turn on the computer The computer displays the The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows operating system can help you Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Power and the batteries The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems Keyboard problems The keyboard produces unexpected characters. Display problems The screen is blank. Display problems The screen does not look correct. Small bright dots appear on your TFT display when you turn on your computer. Disk or storage drive problems You are having trouble accessing a drive, or one or more files appear to be missing. Error-checking Optical disc drive problems Your hard disk seems very slow. Optical disc drive problems You cannot access a disc in the drive. Page Optical disc drive problems Sound system problems Sound system problems No sound is coming from the computers speakers. The computer emits a loud, high-pitched noise. Printer problems The printer will not print. Wireless networking problems Wireless networking problems The Windows operating system wireless management utility does not work. DVD and Blu-ray Disc operating problems DVD and Blu-ray Disc operating problems A blank screen appears while watching a DVD-ROM or BD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software USB Sleep and Charge is not working. If you need further assistance The USB Wakeup function does not work. If you need further assistance Before you contact Toshiba Other Toshiba Internet Web sites Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Using the Hot Key Cards Hot key functions Volume Mute Lock (Instant security) Power plan Sleep mode Hibernation mode Output (Display switch) Display brightness Disabling or enabling wireless devices Disabling or enabling the touch pad Zoom (Display resolution) Keyboard hot key functions Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C D E F G H I K L M N O P R S T U W Index