Toshiba M5 - page 57

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

TECRA M5 Maintenance Manual ( 960-5 4 2) [CONFIDENTIAL ] 2-3

Contents

Main Toshiba Personal Computer TECRA M5 Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) 1.4 2.5-inch Hard Disk Drive 1 Hardware Overview 1.4 2.5-inch Hard Disk Drive 1-16 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table 1-2 2.5-inch HDD specifications (2/5) Table 1-2 2.5-inch HDD specifications (3/5) 1.4 2.5-inch Hard Disk Drive 1 Hardware Overview TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] 1-17 Table 1-2 2.5-inch HDD specifications (4/5) Table 1-2 2.5-inch HDD specifications (5/5) 1.5 CD-ROM Drive 1.6 DVD-ROM Drive 1.7 CD-R/RW&DVD-ROM Drive 1.7 CD-R/RW&DVD-ROM Drive 1 Hardware Overview TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] 1-21 Table 1-5 CD-R/RW&DVD-ROM drive specifications (2/2) 1.8 DVD-Super Multi Drive 1.8 DVD-Super Multi Drive 1 Hardware Overview TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] 1-23 Table 1-6 DVD Super Multi drive specifications (2/2) 1.9 Keyboard 1.10 TFT Color Display Page Page 1.11 Power Supply 1.11 Power Supply 1 Hardware Overview TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] 1-29 Table 1-9 Power supply output rating 1.12 Batteries Page Page 1.13 AC Adapter Page Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting 2.2 Troubleshooting Flowchart Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page Page 2.4 System Board Troubleshooting 2 Troubleshooting Procedures TECRA M5 Maintenance Manual ( 960-5 4 2) [CONFIDENTIAL ] 2-21 Table 2-5 Printer port LED boot mode status (1/9) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-22 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table 2-5 Printer port LED boot mode status (2/9) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures TECRA M5 Maintenance Manual ( 960-5 4 2) [CONFIDENTIAL ] 2-23 Table 2-5 Printer port LED boot mode status (3/9) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-24 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table 2-5 Printer port LED boot mode status (4/9) LED Status Test item Contents out. 2.4 System Board Troubleshooting 2 Troubleshooting Procedures TECRA M5 Maintenance Manual ( 960-5 4 2) [CONFIDENTIAL ] 2-25 Table 2-5 Printer port LED boot mode status (5/9) LED Status Test item Contents 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-26 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table 2-5 Printer port LED boot mode status (6/9) LED Status Test item Contents 2.4 System Board Troubleshooting 2 Troubleshooting Procedures TECRA M5 Maintenance Manual ( 960-5 4 2) [CONFIDENTIAL ] 2-27 Table 2-5 Printer port LED boot mode status (7/9) LED Status Test item Contents 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-28 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table 2-5 Printer port LED boot mode status (8/9) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures TECRA M5 Maintenance Manual ( 960-5 4 2) [CONFIDENTIAL ] 2-29 Table 2-5 Printer port LED boot mode status (9/9) Page Page Page 2.5 USB FDD Troubleshooting Page Page 2.6 HDD Troubleshooting Page Page Page Page 2.7 Keyboard and Touch pad Troubleshooting Page Page 2.8 Display Troubleshooting Page 2.9 Optical Drive Troubleshooting Page 2.10 Modem Troubleshooting Page 2.11 LAN Troubleshooting 2.12 Bluetooth Troubleshooting Page Page 2.13 Wireless LAN Troubleshooting Page Page 2.14 Sound Troubleshooting Page Page 2.15 SD Card Slot Troubleshooting 2.16 PCI ExpressCard Slot Troubleshooting 2.17 Fingerprint sensor Troubleshooting Page Page Page Page Page Page Page Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test 3.5 Subtest Names 3 Tests and Diagnostics TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] 3-11 3.5 Subtest Names 3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test 3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-34 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) 3.18 Error Code and Error Status Names 3.18 Error Code and Error Status Names 3 Tests and Diagnostics TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] 3-35 Table 3-2 Error codes and error status names (2/3) 3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics 3.19 Hard Disk Test Detail Status 3-38 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table 3-4 Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Intel-made a/b/g) Page Page Page Page 3.27 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page 3 Tests and Diagnostics 3.27 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-68 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) 3.27 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] 3-69 Table 3-5 Error message Page Page Page Page 3 Tests and Diagnostics 3.27 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-74 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Error code Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (1/2) 3.27 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] 3-75 Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) Page 3.28 Sound Test program Page Page Page Page Page 3.29 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 General Page Page Page Page Page Page 4.2 Battery pack Page 4.3 Express card/PC card Page 4.4 SD card 4.5 HDD Page Page Page 4.6 Slim select bay module Page Page 4.7 Memory module Page 4.8 Keyboard Page Page Page Page 4.9 SW membrane Page 4.10 Display assembly Page Page Page Page 4.11 MDC (Modem Daughter Card) Page 4.12 Wireless LAN card Page Page 4.13 Internal microphone 4.14 Sound board Page 4.15 RTC battery Page 4.16 Video board Page 4.17 GPU heat sink Page 4.18 CPU heat sink/CPU Page Page Page 4.19 Fan Page 4.20 System board/HDD cable/DC-IN jack Page Page 4.21 LAN/Modem jack 4.22 PC card slot 4.23 Battery lock/Battery latch/ODD latch Page 4.24 LCD unit/FL inverter Page Page Page Page 4.25 Touch pad Page 4.26 Finger print sensor board Page 4.27 Bluetooth module Page 4.28 Hinge Page Page Page Page Page 4.29 Speaker Page 4.30 Wireless LAN antenna/Bluetooth antenna Page 4.31 LCD cover latch 4.32 Fluorescent Lamp Page Page Page Page Page Page Page Page Page Page Page Appendix Contents Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Appendices Appendix B Board Layout B-2 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table B-1 System board (FDBGS*) ICs and connectors (front) Page Page B.3 GN Board (FDBGN*) Front and Back View B.4 GR Board (FDBGR*) Front and Back View B.5 GF Board (FDBGF*) Front and Back View Page Appendix C Pin Assignments Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] C-1 Appendix C Pin Assignments System board C.1 CN1400 SO-DIMM0 connector (200-pin) Table C-1 SO-DIMM0 connector (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table C-1 SO-DIMM0 connector (200-pin) (2/3) Appendix C Pin Assignments Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] C-3 Table C-1 SO-DIMM0 connector (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1410 SO-DIMM1 connector (200-pin) Table C-2 SO-DIMM1 connector (200-pin) (1/3) Appendix C Pin Assignments Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] C-5 Table C-2 SO-DIMM1 connector (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table C-2 SO-DIMM1 connector (200-pin) (3/3) Appendix C Pin Assignments Appendices C.3 CN1801 Select bay interface connector (72-pin) Table C-3 Select bay interface connector (72-pin) C.4 CN1850 SATA interface connector (11-pin) Appendix C Pin Assignments Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] C-9 C.5 CN2100 PC card interface connector (150-pin) Table C-5 PC card interface connector (150-pin) (1/3) Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table C-5 PC card ard interface connector (150-pin) (2/3) C.6 IS2101 SD card interface connector (12-pin) Appendices Appendix C Pin Assignments C-12 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) C.7 CN2300 Docking interface connector (240-pin) Table C-7 Docking interface connector (240-pin) (1/4) Appendix C Pin Assignments Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] C-13 Table C-7 Docking interface connector (240-pin) (2/4) Appendices Appendix C Pin Assignments C-14 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table C-7 Docking interface connector (240-pin) (3/4) Appendix C Pin Assignments Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] C-15 C.8 CN2600 Mini PCI Express interface connector (52-pin) Table C-8 Mini PCI Express interface connector (52-pin) (1/2) Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table C-8 Mini PCI Express interface connector (52-pin) (2/2) C.9 CN3010 MDC interface connector (12-pin) Table C-9 MDC interface connector (12-pin) C.10 CN3011 Modem connector (4-pin) Table C-10 Modem connector (4-pin) C.11 CN3200 Keyboard interface connector (34-pin) Table C-11 Keyboard interface connector (34-pin) C.12 CN3201 PAD interface connector (8-pin) C.13 CN3401 Parallel interface connector (25-pin) Table C-13 Parallel interface connector (25-pin) C.14 CN3250 Switch interface connector (13-pin) C.15 CN4100 LAN interface connector (14-pin) TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] C-19 Table C-15 LAN interface connector (14-pin) C.16 CN4200 IEEE 1394 interface connector (4-pin) C.18 CN4610 USB connector (4-pin) Table C-18 USB connector (4-pin) C.19 CN5000 LCD interface connector (40-pin) Table C-19 LCD interface connector (40-pin) C.20 CN5080 RGB connector (15-pin) Table C-20 RGB connector (15-pin) C.21 CN5300 DVI/TV interface connector (40-pin) Table C-21 DVI/TV interface connector (40-pin) Appendices Appendix C Pin Assignments C.22 CN8800 DC-IN connector (4-pin) Table C-22 DC-IN connector (4-pin) C.23 CN8810 1st Battery connector (10-pin) Table C-23 1st Battery connector (10-pin) C.24 CN9390 RTC Battery connector (3-pin) C.26 CN9500 GN board interface connector (40-pin) Table C-26 GN board interface connector (40-pin) C.27 CN9501 GN board interface connector (10-pin) C.28 CN9700 GF board interface connector (8-pin) Appendix C Pin Assignments Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] C-25 GN Board C.29 PJ9510 System board interface connector (40-pin) Table C-29 System board interface connector (40-pin) C.30 CN9511 System board interface connector (10-pin) Table C-30 System board interface connector (10-pin) C.31 CN4620 USB interface connector (8-pin) Table C-31 USB interface connector (8-pin) C.34 CN6170 Speaker connector (4-pin) C.32 CN6050 Internal microphone connector (2-pin) C.35 J6310 Headphone connector (6-pin) Page Appendix C Pin Assignments Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] C-29 GR Board C.37 CN9610 System board interface connector (20-pin) Table C-37 System board interface connector (20-pin) C.38 CN9611 Serial connector (9-pin) Page Appendix D Keyboard Scan/Character Codes Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] D-1 Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices TECRA M5 Maintenance Manual (960-542) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] TECRA M5 Maintenance Manual (960-542) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Appendix F Wiring diagrams Page Appendix G BIOS rewrite procedures Page Appendix H EC/KBC rewrite procedures