Toshiba P11, S11

Troubleshooting Procedures

TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 2-1

Chapter 2

Troubleshooting Procedures

Contents

Main Page Preface Page Page Table of Contents Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) 1.4 2.5-inch Hard Disk Drive 1 Hardware Overview Table 1-2 2.5-inch HDD specifications Page 1 Hardware Overview 1.5 Optical Drive (ODD) Page 1 Hardware Overview Table 1-5 DVD Super Multi drive outline dimensions 1.6 Keyboard 1.7 TFT Color Display Page 1.8 Power Supply 1 Hardware Overview Table 1-7 Power supply output rating Page 1.9 Batteries Page Page 1.10 AC Adapter Page Page Chapter 2 Contents Page Page 2.1 Troubleshooting Page 2.2 Troubleshooting Flowchart Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page Page Troubleshooting Procedures Table 2-4 Debug port error status (1/2) pending Troubleshooting Procedures Table 2-4 Debug port error status (2/2) Troubleshooting Procedures NOTE: Status outputted by the test means the last error detected in the debug port test. Page 2.5 USB FDD Troubleshooting Page Page Page 2.6 2.5 HDD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting 2.8 Dual point Troubleshooting Page 2.9 Display Troubleshooting Page 2.10 Optical Disk Drive Troubleshooting Page 2.11 Modem Troubleshooting Page 2.12 LAN Troubleshooting 2.13 Wireless LAN Troubleshooting Page Page 2.14 Bluetooth Troubleshooting Page 2.15 Sound Troubleshooting Page 2.16 Bridge media Slot Troubleshooting 2.17 PCI ExpressCard Slot Troubleshooting 2.18 Fingerprint sensor Troubleshooting Page Page Page 2.19 Web camera Troubleshooting Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page Page * Re-push (NUMLOCK) key and any other key press key to continue. * KB type is Without 10 key...Push (Fn+f10)(K) * Re-push (Fn +f10) key and any other key press any key to continue... Page Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test Tests and Diagnostics 3-20 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) 3.5 Subtest Names Tests and Diagnostics TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] 3-21 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test Tests and Diagnostics TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)CONFIDENTIAL]) 3-41 3.18 Error Code and Error Status Names Tests and Diagnostics 3-42 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) Table 3-2 Error codes and error status names (2/3) Tests and Diagnostics TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)CONFIDENTIAL]) 3-43 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status Tests and Diagnostics TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784)CONFIDENTIAL]) 3-45 Table 3-4 HDC Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Atheros) Page 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) Page Page Page Page 3.28 Wireless LAN Test Program on DUT PC (Intel-made) Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page Page Page 3.31 SETUP Main menu Security menu Power Management menu Advanced menu Exit menu Main menu screen Page Page Page Page 3.32 Maintenance (WinPE&FreeDos) Test Program Operation 3.33 . Starting TOSHIBA Test & Diagnostic Page 3.34 . Windows PE T&D Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.35 DOS T&D Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information Page Page 3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page The in this ma d in the part list by names. m ain parts nual are indicate the following Page Page Page Page Page Page Page 4.2 Battery pack Page 4.3 PC card/ExperssCard/Bridge media/Smart card Page Page Page 4.4 Memory module Page Page 4.5 SIM card Page 4.6 Fin cover 4.7 HDD Page Page 4.8 Optical disk drive (DVD-ROM/DVD-Super Multi drive) Page Page Page 4.9 Keyboard Page Page Page Page 4.10 SW board Page 4.11 Wireless LAN card Page 4.12 3G card Page 4.13 Cover assembly and Base assembly Page Page Page 4.14 Touch pad/Fingerprint sensor board Page Page Page Page Page 4.15 Bluetooth module Page 4.16 Smart card slot Page Page 4.17 USB/Sound board Page 4.18 Microphone harness 4.19 System board Page Page 4.20 Speaker Page 4.21 RGB harness/Serial port unit Page Page Page Page Page Page Page 4 .22 RTC battery Page 4.23 CPU/Fin/DC fan Page Page Page Page Page Page Page 4.24 MDC/SIM board Page Page Page 4.25 LCD unit Page Page Page Page Page Page Page Page 4.26 Camera module/Wireless LAN antenna/3G antenna Page Page Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page B-2 [CONFIDENTIAL] Table B-1 System board (FHNSY*) connectors and ICs (front) Page B-4 [CONFIDENTIAL] Table B-2 System board (FHNSY*) connectors and ICs (back) Page Page Page B-8 [CONFIDENTIAL] Table B-4 System board (FHVSY*) connectors and ICs (back) Appendix B Board Layout Appendices B.5 USB/Sound- Jack board (FHNJK*/FHVJK*) View Figure B-5 USB/Sound- Jack board (FHNJK*/FHVJK*) layout (front/back) Table B- 5 USB/Sound- Jack board (FHNJK*/FHVJK*) connector (front/back) B.6 Finger/Pad Button board (FHNFS*/FHVFS*) View Figure B-6 Finger/Pad Button board (FHNFS*/FHVFS*) layout (front/back) Table B-6 Finger/Pad Button board (FHNFS*/FHVFS*) connector (front) Appendix B Board Layout Appendices B.7 SIM board (FHNSM*/FHVSM*) View: Not uued Figure B-7 SIM board (FHNSM*/FHVSM*) layout (front/back) Table B-7 SIM board (FHNSM*/FHVSM*) connector (back) Page Appendix C Pin Assignments Appendices TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784))[CONFIDENTIAL] C-1 Appendix C Pin Assignments System board (FHNSY*/FHVSY*) C.1 CN1400 Memory A connector(200-pin) Table C- 1 Memory A connector (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) Table C-1 Memory A connector (200-pin) (2/3) Appendix C Pin Assignments Appendices TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] C-3 Table C-1 Memory A connector (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1410 Memory B connector (200-pin) Table C- 2 Memory B connector (200-pin) (1/3) Appendix C Pin Assignments Appendices TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] C-5 Table C-2 Memory B connector (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) Table C-2 Memory B connector (200-pin) (3/3) Appendix C Pin Assignments Appendices C.3 CN1900 SATA HDD interface connector (20-pin) Table C- 3 SATA HDD interface connector (20-pin) C.4 CN1910 2nd SSD interface connector (20-pin): Not used Table C- 4 2nd SSD interface connector (20-pin) C.5 CN1950 SATA ODD interface connector (13-pin) Table C- 5 SATA ODD interface connector (23-pin) C.6 CN1970 eSATA/USB interface connector (20-pin) C.7 CN2110 PC CARD interface connector (70-pin) Table C- 7 PC CARD interface connector (70-pin)(1/2) Appendices Appendix C Pin Assignments C.8 CN2170 Smart Card interface connector (10-pin) Table C- 8 Smart Card interface connector (10-pin) Appendix C Pin Assignments Appendices C.9 CN2300 DOCKING interface connector (140-pin) Table C- 9 DOCKING interface connector (140-pin) (1/3) Appendices Appendix C Pin Assignments Table C-9 DOCKING interface connector (140-pin) (2/3) Appendix C Pin Assignments Appendices Table C-9 DOCKING interface connector (140-pin) (3/3) Appendices Appendix C Pin Assignments C-14 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) C.10 CN2600 PCI-E Mini CARD interface connector (52-pin) Table C- 10 PCI-E Mini CARD interface connector (52-pin) C.11 CN2610 PCI-E Mini(3G) CARD interface connector (52-pin) Table C- 11 PCI-E Mini(3G/ROBSON) CARD interface connector (52-pin) Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) C.12 CN3230 Keyboard interface connector (34-pin) Table C- 12 Keyboard interface connector (34-pin) C.13 CN4050 LAN(RJ45 interface connector (14-pin) C.14 CN3010 MDC module interface connector (12-pin) C.15 CN3011 MDC interface connector (2-pin) C.16 J3010 Modem(RJ11) interface connector (2-pin) C.17 CN4620 USB interface connector (4-pin) C.18 CN4440 Bluetooth interface connector (7-pin) Appendix C Pin Assignments Appendices TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] C-19 C.19 CN5300 LCD interface connector (40-pin) Table C- 19 LCD interface connector (40-pin) C.20 CN6150 Speaker interface connector (4-pin) C.21 CN6070 Int-Mic interface connector (2-pin) C.22 CN3380 FAN interface connector (4-pin) C.23 CN8800 DC-IN connector (4-pin) Appendix C Pin Assignments Appendices C.24 CN8810 Battery connector (10-pin) Table C- 24 Battery connector (10-pin) C.25 CN9540 WebCam interface connector (6-pin) Table C- 25 WebCam interface connector (6-pin) C.27 CN5690 Displayport interface connector (20-pin) Table C- 27 Displayport interface connector (45-pin) Appendix C Pin Assignments Appendices TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] C-23 C.28 IS2140 MEDIA BRIDGE interface connector (45-pin) Table C- 28 MEDIA BRIDGE interface connector (45-pin) Appendices Appendix C Pin Assignments C-24 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) C.29 IS2520 EXPRESS CARD interface connector (40-pin) (Case of FHNSY*) Table C- 29 EXPRESS CARD interface connector (26-pin) Appendix C Pin Assignments Appendices TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] C-25 C.30 CN9560 EXPRESS CARD interface connector (40-pin) (Case of FHVSY*) Table C- 30 EXPRESS CARD interface connector (26-pin) C.31 CN9700 FELICA interface connector (6-pin) :Not used C.32 CN9300 RTCVCC interface connector (3-pin) C.33 CN9520 Serial Unit interface connector (12-pin) Appendix C Pin Assignments Appendices C.34 CN9500 P-SW interface connector (8-pin) Table C- 34 P-SW interface connector connector (8-pin) Appendices Appendix C Pin Assignments C-28 [CONFIDENTIAL] TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) C.35 CN9530 FHNJK*/FHVJK* board interface connector (40-pin) Table C- 35 FHNJK*/FHVJK* board interface connector (40-pin) Appendix C Pin Assignments Appendices TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] C-29 C.36 CN9550 FHNFS*/ FHVFS* board interface connector (14-pin) Table C- 36 FHNFS*/ FHVFS* board interface connector (14-pin) C.37 CN9570 FHNSM*/FHVSM* board interface connector (10-pin) USB/Sound- Jack board (FHNJK*/FHVJK*) C.38 CN9630 System board interface connector (40-pin) Table C- 38 System board interface connector (40-pin) Appendix C Pin Assignments Appendices TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual (960-784) [CONFIDENTIAL] C-31 C.39 CN4621 USB interface connector (4-pin) Table C- 39 USB interface connector (4-pin) C.40 CN4622 USB interface connector (4-pin) Finger/Pad Button board (FHNFS*/FHVFS*) C.43 CN3240 Dual point interface connector (12-pin) C.44 CN9650 System board interface connector (14-pin) C.45 CN9670 System board interface connector (10-pin) C.46 IS2620 SIM board interface connector (7-pin) Appendix D Keyboard Scan/Character Codes Appendices Appendix D Keyboard Scan/Character Codes D.1 Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Page E.6 Japan (JP) Keyboard Appendix F Wiring diagrams Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures Appendix I Reliability