Toshiba PSKJSU-006001, PSKK2U00E006, PSKK2U00F006, PSKK2U00W005, PSKK6U-00X00C, PSKK6U-08808T, PSKK6U00X00C, PSKLAU-00H015, PSKLAU-03C004, PSKMAU002002K, PSKN2U-00900C, PSKN2U-01U050, PSKN2U00900C, S75-A7270 If Something Goes Wrong

130

Chapter 6

If Something Goes Wrong

Some problems you may encounter when using your computer are

relatively easy to identify and solve. Others may require help from

your network administrator or the manufacturer of the software

program.

This chapter aims to help you solve many problems by yourself. It

covers the problems you are most likely to encounter.

If all else fails, contact Toshiba. You will find information on

Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program or application stops responding.

The Windows 8 operating system allows for the use of both

applications (“Apps” used with the Windows® “Modern UI”) and

programs (used in the traditional Windows® desktop environment).

For the purpose of simplifying the information we will use the terms

interchangeably in this chapter.

If you are working in a program that suddenly freezes, chances are

the program has stopped responding. You can exit the program

without shutting down the operating system or closing other

programs.

NOTE

Contents

Main Users Guide Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Wireless Interoperability Wireless LAN and Your Health Optical Disc Drive Safety Instructions Location of the Required Label Canada Industry Canada (IC) Regulatory statements EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Taiwan Using this Equipment in Japan 2.4FH1 VCCI Class B Information Device Authorization Copyright Export Administration Regulation Notice Trademarks Licenses Computer Recycling Information Reuse, Donation, Recycling Contents Introduction................................................................................ 24 Chapter 1: Getting Started......................................................... 29 Page 20 Chapter 2: Learning the Basics................................................. 72 Chapter 3: Mobile Computing................................................... 85 Chapter 4: Exploring Your Computers Features................... 102 22 Chapter 5: Utilities....................................................................112 Chapter 6: If Something Goes Wrong....................................130 Appendix A: TOSHIBA Function Keys.................................... 159 Introduction Page 26 This guide Safety icons Other icons used 28 Your computers features and specifications Documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Keeping yourself comfortable Computer user comfort recommendations Good Working Posture Using the notebook with an external keyboard, mouse or monitor Typing style Taking breaks and varying tasks Mobile computing tips Transporting the notebook Seeking additional help Check list Precautions Page Important information on your computers cooling fan Setting up your computer Setting up your computer Connecting to a power source Connecting to a power source Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Registering your computer with Toshiba Initial setup Setting up your software Registering your computer with Toshiba To Shut down your computer To Shut down your computer To Restart your computer To place your computer in Sleep mode To place your computer in Sleep mode Adding optional external devices Adding optional external devices Adding memory (optional) Installing a memory module Page Page Page Page Removing a memory module Page Checking total memory Recovering the Internal Storage Drive Recovery option Description Creating recovery media Page Restoring from recovery media Refresh your PC (with users data) Page Reset your PC Page Page Installing drivers and applications Using the touch pad Page Adjusting touch pad settings Disabling or enabling the touch pad Connecting an external device Using external display devices Selecting video cables Connecting an HDMI-compatible television or display device Connecting an external monitor or projector Directing the display output when you turn on the computer Customizing your computers settings Adjusting the quality of the external display Customizing your computers settings Caring for your computer Caring for your computer Cleaning the computer Moving the computer Using a computer lock Page Chapter 2 Learning the Basics Computing tips Using the keyboard Using the keyboard Using the keyboard Function keys Touch screen Special Windows Touch screen Touch screen navigation Mouse properties Mouse properties Starting an app Starting an app Starting an app from the Start screen Saving your work Saving your work Backing up your work Using the optical disc drive Viewing Blu-ray Disc movies Optical disc drive components Media control buttons Inserting an optical disc Playing optical media Recording optical media Removing a disc with the computer on Toshibas online resources Removing a disc with the computer off Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Running the computer on battery power Battery Notice Charging batteries Power management Charging batteries Charging the main battery Charging batteries Charging the RTC battery Monitoring battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using the eco power plan Using the eco power plan Changing the main battery Changing the main battery Removing the battery from the computer Changing the main battery Inserting a charged battery Taking care of your battery Taking care of your battery Safety precautions Disposing of your computer Maintaining your battery Disposing of your computer Disposing of your computer Disposing of used batteries Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the Start screen Exploring the Start screen Charms Exploring the desktop Tiles Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Taskbar Notification area Windows Store Notifications Windows Setting up for communications Setting up for communications Connect to the Internet Connecting your computer to a network Accessing a network Exploring audio features Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Using the Web Camera Using the Memory card reader Using the Memory card reader Inserting memory media Using the Memory card reader Removing memory media Chapter 5 Utilities Desktop Assist Desktop Assist Page Tools & Utilities Support & Recovery eco Utility eco Utility Password Utility Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password System Settings System Settings Sleep Utilities USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings Sleep and Music Page Page TOSHIBA Application Installer TOSHIBA Application Installer Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program or application stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer displays the Problems when you turn on the computer The AC power light is blinking. The battery light is blinking when the computer is on. The Windows Using Startup options to fix problems Refresh your computer Reset your computer Advanced options System Restore System Image Recovery Command Prompt Startup Settings Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The AC adaptor and power cord/cable work correctly, but the battery will not charge. Keyboard problems The battery appears not to power the computer for as long as it usually does. Keyboard problems Display problems The screen is blank. Display problems The screen does not look correct. Disk or storage drive problems The display mode is set to Simultaneous and the external display device does not work. Small bright dots appear on your TFT display when you turn on your computer. Disk or storage drive problems Error-checking Page Optical disc drive problems Your hard disk seems very slow. Your data files are damaged or corrupted. Some programs run correctly but others do not. Optical disc drive problems You cannot access a disc in the drive. Page Optical disc drive problems Sound system problems Sound system problems No sound is coming from the computers speakers. The computer emits a loud, high-pitched noise. Printer problems The printer will not print. Wireless networking problems DVD Blu-ray Disc operating problems DVD Blu-ray Disc operating problems A blank screen appears while watching a DVD-ROM or BD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the documentation. Data and system configuration backup in the Windows system Saving system configuration with restore points Backing up your data or your entire computer with the Windows General tips for installing hardware and software USB Sleep and Charge is not working. If you need further assistance The USB Wakeup function does not work. If you need further assistance Other Toshiba Internet Web sites Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A TOSHIBA Function Keys Functions 160 Output (Display switch) 162 Disabling or enabling the touch pad Media buttons Volume Mute Disabling or enabling wireless devices Zoom (Display resolution) Keyboard Function keys Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Terms A B C D E F G H I K L M N O P R S T U W Index