138 If Something Goes Wrong
Memory problems
Memory problems
Incorrectly connected or faulty memory modules may cause errors
that seem to be hardware or even software related. It is worthwhile
checking for these first:
1From the Start or Desktop screen, move your pointer to the
upper-right corner of the screen or swipe in from the right edge
2When the Windows® charms appear, click or touch the
Settings ( ) charm.
3In the lower right of the screen click or touch the Power ()
icon.
(Sample Image) Shut down
4While holding the Shift key, click or touch the Shut down
option.
The computer closes all open applications, shuts down the
operating system, and then turns off.
5Check for the error again.
6If the error recurs, remove the memory module entirely and
check for the error again.
If removing the memory module eliminates the error, the
memory module may be faulty. If the error recurs without the
memory module installed, the error is not caused by the
memory module.
TECHNICAL NOTE: You must have at least one memory module
installed for the computer to work.
For this model, Slot A is the bottom slot. Slot B is the top slot. If only
one memory module is to be installed, it must be installed in Slot A.
Shut down option
Power
NOTE