Troubleshooting | Toshiba EQUIUM L300D, PSLCAX/PSLCBX, SATEGO L300D

	2Troubleshooting

Chapter2

Troubleshooting

2-iSatelliteL300D/L305D/SatelliteProL300D/EQUIUML300D/SATEGOL300DMaintenanceManual

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Toshiba EQUIUM L300D, PSLCAX/PSLCBX, SATEGO L300D manual Troubleshooting

Contents

EQUIUML300D SATEGOL300D Trademarks CopyrightFirstEditionMay2008 Disclaimer Preface SafetyprecautionsPage Acronyms Conventions TableofContents HotkeyTest CustomizationTest Overview ReplacementProcedures HDD RemovingtheCPU RemovingtheSystemBoard… InstallingtheSystemBoardPage AppendixD AppendixAAppendixB AppendixC HardwareOverview 1HardwareOverview Contents Tables Figures Thecomputerhasthefollowingfeatures 1Features1Features 15.4WXGACSV200nitsdisplay 15.4WXGANon-CSV200nitsdisplay 4096MB512M⋅64/667/800MHz HardDiskDriveHDD BridgeMediaSlotBTO ExternalMonitorPort InternalModemBTO WirelessLANBTO 1IDPartsDescriptionPlacement Hardware Overview 2ComputerBlockDiagram 3SystemBoardConfigurations Features 2SystemUnitComponents 4isBlockDiagramoftheSystemUnit − 512MB64Mx64 2SystemUnitComponents − IntegratedLVDS 1HardwareOverview1.2SystemUnitComponents 2SystemUnitComponents1HardwareOverview − Automaticdetectionofunpluggedmode − RemotebootPXE2.1 InchHDD InchHDD 1HardwareOverview1.4ComboCD-RW/DVD-ROMomboCD-RW/DVD-ROM 4ComboCD-RW/DVD-ROM 5DVDSuperMulti+-RDoubleLayeryer ThespecificationsoftheDVDSuperMultidrivearelistedinTable1-35DVDSuperMulti+-RDoubleLayer MonitorsthesupplyvoltagefromtheACadapter 6PowerSupplyPowerinputmonitor BatteryCharge 6PowerSupplyMainBattery BatteryChargingControl Thechargingtimeexceedsthefixedlimit RTCBattery Troubleshooting Contents CoolingModule HDD Error Code and Status Display ODDdrive LAN Speaker 1Outline2TroubleshootingOutline Computer TheFRUscoveredhereareasfollows Systemboard Makesureanypieceofoptionalequipmenthasbeeninstalled BasicFlowchart OSstarted?? 2BasicFlowchartYes Anyerrormessagedisplayed?? Performeachtestwiththe InsertBootableCDintoODD 2BasicFlowchart Procedure1PowerIconCheck PowerSupply IftheDCINLEDoff,followthestepsbelow 3PowerSupplyNot, go to Procedure Dcinled Procedure3ReplacementCheck Procedure2ConnectionCheck System Board Procedure1MessageCheckSystemBoard Procedure2TestProgramCheck 2.5-inch HDD Procedure2PartitionCheckBootfromtheDOSsystem.Performthefollowingchecks 2.5-inchHDD Display,performCheck5 Problempersists,gotoProcedure3 Check3Problempersists,performCheck4 Procedure3FormatCheck Code Status Procedure4TestProgramCheck CPU Procedure5ConnectorCheckandReplacementCheck 6Keyboard Procedure1TestProgramCheckProcedure2ConnectorCheckandReplacementCheck Keyboard Display Procedure1ExternalMonitorCheckProcedure3ConnectorCheckandReplacementCheck 7Display Ifthereisstillanerror,performCheck4 ODDOpticalDiskDrive Procedure1ODDCleaningCheck 8ODDDrive LAN 10AudioTest Troubleshooting 11CoolingModule Ifanyerrorisdetectedbythetest,gotoProcedure2 11CoolingModule Chapter DiagnosticPrograms ChapterContents 63i Page 1General General 3DiagnosticPrograms3.1General Forthedetailoftestitem,pleaserefertoQuickTestItemList QuickStart2QuickStart QuickTest 2QuickStart Thetestresultwillbedisplayedinthefollowingscreen CPUSpeedTestStepbyStep 2Runningthecurrenttestitem Thetestscreenwouldbeshownasbelow KeyboardLayouttest AudioPlayTest HotkeyTest DMIWrite AudioRecordTestDMIRead Theconfirmationscreenisasbelow 10 SystemInformation Usercanenteronechoicetoviewalogfileinthescreenasfollows 12 10ViewLogs SelectthisitemtoexittoUHHDOS 12TheDiagnosticsScreenExplanationDiagnosticsWindows 11ExittoUHHDOS TitleBar Diagnostic ProgramsProgramNameandItsVersionServiceDiagnosticVer1.10 14 PauseEnableDisplay‘PAUSE’whenPauseEnableisenabled OptionsMenuNotes 16 Options Overview 3Option ExittoDOS ExittheServiceDiagnosticsEditorandbacktoDOSBatchParametersConfiguration 18 Item’sParametersConfiguration Parametersforthespecifictestitems 20 Repeattimesofthetestitem Parameters SaveBatchParameters 22 LOGParametersSetting SpecifyLOGViewer AppendtoOldLogFileLogDeviceInfoonFail LogfileName Scrollalinebackwardorforwardonthescreen ServiceDiagnosticLogviewer24 LOGViewer 10LOGFileSample Ctrl+HomeCtrl+End Ctrl+F3 26 Parity 4Subtests3DiagnosticProgramsSubtests HDD 28 Vesa BasicFunctionalityTest 30 SystemTest Subtest01CPU NPUInterruptTest 5SystemTestCoprocessor NPUBasicFunctionsTest Subtest02Boards 32 CPUFanSpeedTest Subtest03FANSpeedTest 34 Thistestmoduleistocheckwhetherthememorychipworksnormally Subtest01BIOSROMMemoryTest 6MemoryTest ExtendedMemoryStartAddressMB&ExtendedMemoryEnd 36 PatternSizeChoosethepatternsize-BYTE,WORD,DWORDorALL Subtest03Patterns Subtest04 ExtendedPattern CASLineTestIncremental/DecrementTest Subtest05Walking1’sTest 38 Belowistheparameterdialogwindowoftheextendedpatterntest Subtest09CacheMemory Subtest06Walking0’sTestSubtest07AddressTest Subtest08RefreshTest Subtest12MemorySpeedTest 40 Thistestitemistocheckwhetherthedatabusworksnormally Subtest01HDD PasswordharddiskStorage 7Storage Option--Selectsequentialtestorrandomtest 42 Percent-Specifythecoveragerateinpercentageofthetotaldisk TestMode-Choosetestmodefromthefollowingoptions Percent--Specifythecoveragerateinpercentageofthetotaldisk DiagnosticRead/Write Subtest02ODD 44 CharacterTest Teststwotypesoffontpatterns Font9*14 Font9*16 10Peripheral3DiagnosticProgramsVideo Subtest01 TextMode BelowisthetestscreenofTextAttribute TextPageSelection 46 TextColor 10Peripheral Subtest02 640*480VGAMode 48 Subtest04 VESAVideoMemory Subtest03VESAVideoModes Subtest06 LCDPanelTest 50 Subtest05 AGPTest Subtest08 ColorPurityTest Subtest07 RegisterTest Subtest10 DAC/PaletteAddress 52 Subtest09 DirectColorTest ThistestitemistocheckwhethertheBitBltengineworksnormally Subtest11 BitBltEngineTest 54 Subtest01 LANCard CommunicationCOMM Subtest02 MouseTest 56 Peripheral Subtest01 Keyboard LedTest CheckwhethertheDeviceledworksnormally PeripheralSubtest03 LedTest 58 ErrorCodesanddescription Board 11ErrorCodesandDescription 3DiagnosticPrograms FAN 60 Keyboard IDE-HDD 62 12QuickTestItemList QuickTestItemList ReplacementProcedures 4ReplacementProcedures Contents RemovingtheDisplayAssembly InstallingtheDisplayAssembly InstallingtheKeyboardRemovingtheMDCModule InstallingtheMDCModule RemovingtheTopCover InstallingtheTopCover Cable RemovingtheCCDandMIC InstallingtheCCDandMICRemovingtheSpeakers InstallingtheSpeakers RJ11cable Figures 29RemovingCCDboardandMIC Howtousethecharttwoexamples SafetyPrecautions 1General BeforeYouBegin Checkthatallthelatchesareclosedsecurely DisassemblyProceduresAssemblyProcedures Checkthatallthecableandconnectorsarefastenedsecurely M2.5 2.5 mm ToolsandEquipmentScrewTighteningTorque M2 2 mm Mm bind screw B12 Mm stud SymbolsofScrewsontheComputerBodySymbol examples ColorsofScrewShanks 1Removingthebatterypack RemovingtheBatteryPack Slideinthebatterylock InstallingtheBatteryPack 2RemovingthePCcard RemovingtheOptionalPCCard InsertthePCcardgentlyuntilitstopsandisseatedsecurely InstallingtheOptionalPCCard RemovingtheMemoryCard Replacement Procedures InstallingtheMemoryCard Spreadoutthetwomemorylocklatchessothatthememorymodulepopsup RemovingtheOptionalMemory Insertthememorymoduleintotheconnectoratanangleof45degrees InstallingtheOptionalMemory RemovingtheHDD HDD PlacetheHDDpackonaflatsurfacesuchasadesk,andremovethechassis 2HDD InstallingtheHDD RemovingtheODDBayModule ODDBayModule3ODDBayModule InstallingtheODDBayModule AssemblingtheODDDrive DisassemblingtheODDDrive 9Removingthekeyboard RemovingKeyboard 4Keyboard InstallingtheKeyboard RemovingtheMDCModule ContaminatedconnectorscancauseMDCmodulefailuresMDCModule 5MDCModule InstallingtheMDCModule RemovingtheWirelessLANCard WirelessLANCard Connectthetwoantennacablesbypressingthemfirmlyintoplace 6WirelessLANCardInstallingtheWirelessLANCard Liftupthetopcover TopCoverRemovingtheTopCover 7TopCover InstallingtheTopCover RemovingtheDisplayAssembly DisplayAssembly InstallingtheDisplayAssembly 7DisplayAssembly CN3 RemovingtheSystemBoard 9SystemBoard InstallingtheSystemBoard RemovetheCPUcoolingmoduleandFan 10CPUCoolingModuleandFanDonottouchorcausedamagetothefaninthecoolingmodule CPU Cooling Module and Fan Replacement Procedures 19Applyingsilicongrease Teardownthetaponthethermalpad InstallingtheCPUCoolingModuleandFan10CPUCoolingModuleandFan Besuretoconfirmthecorrectpositionforthemodule RemovetheCPU 11CPURemovingtheCPU 11CPU InstallingtheCPU 24SecuringtheCPU RemovingtheDisplayMask DisplayMaskDisplay Mask Fourtoplatches InstallingtheDisplayMask RemovingtheFLInverterBoard FLInverterBoardFL Inverter Board InstallingtheFLInverterBoard RemovingtheLCDmodule LCDModule14LCDModule 27RemovingtheLCDmoduleandscrews InstallingtheLCDModule LifttheMICfromthedisplayrearcover CCDBoardandMICRemovingtheCCDBoardandMIC 15CCDBoardandMIC InstallingtheCCDBoardandMIC RemovingtheSpeakers InstallingtheSpeakersSpeakers RemovingtheTouchPadandButtonBoard TouchPadandButtonBoard17TouchPadandButtonBoard ConnectthebuttonboardflatcabletoCN5001onthebuttonboard InstallingtheTouchPadandButtonBoard USBcable,CRTcable,PowerButtonBoard,AC-INcableandRJ11cable Page Appendices Appendix Contents 22CN506USBPort0&Port1Connector8-PinError!Bookmarknotdefined Apx.AHandlingtheLCDModule PrecautionsforhandlingtheLCDmodule Apx.AHandlingtheLCDModule Appendices Apx.AHandlingtheLCDModule Appendices Apx.AHandlingtheLCDModule FigureB-1BoardLayoutFront Apx.BBoardLayout 2SystemBoardBackView Apx.CPinAssignments AppendixCPinAssignments 5CN5LCD/FLInverterCableConnector40-Pin 6CN6ModemModuleConnector12-Pin 8CN8TouchPadBoardCableConnector12-Pin 7CN7CCDCameraCableConnector5-Pin 10CN11WirelessLANModuleConnector52-Pin 11CN12InternalKeyboardCableConnector34-Pin 14CN15USBPort2BoardCableConnector5-Pin 13CN14InternalMICPhoneCableConnector2-Pin Appendices 16CN17HDDConnector22-Pin 18CN501FANConnector3-Pin 17CN500BatteryPackConnector9-Pin MADATA2 Dgnd MADATA3 MADATA12 MADATA13 MADATA8 MADATA9 MARAS# Table C-20 DDR2 DIMM1 Connector Pin Assignments 200-Pin 20CN503DDR2DIMM1Connector200-Pin MBDATA2 Dgnd MBDATA3 MBDATA12 MBDATA13 MBDATA8 MBDATA9 MBRAS# Table C-21 ODD Connector Pin Assignments 50-Pin 21CN505ODDConnector50-Pin 22CN506USBPort0&Port1Connector8-Pin 23CN507HDMIConnector19-Pin 24CN508BridgeMediaSlotConnector21-Pin 27JACK501ExternalMICConnector6-Pin 26JACK500RJ45LANConnector12-Pin 29CN4000USBPort2Connector4-Pin 28JACK502HeadPhoneConnector6-Pin 31CN5001TouchPadBoardCableConnector12-Pin KeyboardScan/CharacterCodes AppendixD KeyboardScan/CharacterCodes KeyboardScan/CharacterCodes KeyboardScan/CharacterCodes Appendices 205~207areforJAPANkeyboardonly Scancodesdifferbymode Set2 WithleftShiftSet1 TableD-4ScanCodeswithFnkey Cap Keytop Codeset1 Codeset2 Make Thiskeygeneratesonlymakecodes TableD-7No.126keyscancode Apx. E Key Layout UnitedStatesUSKeyboardJapanJPKeyboard KoreanKRKeyboard SpanishSPKeyboard FrenchFRKeyboard CanadianBilingualQBKeyboard ItalianITKeyboard GermanGRKeyboard PortuguesePTKeyboard TaiwanTCKeyboard ArabicARKeyboard 11 DU,UE,USInternationalUSEKeyboard RussianRUKeyboard BelgianBEKeyboard SwedishSWKeyboard Swiss/SwitzerlandSLKeyboard DanishDKKeyboard NorwegianNOKeyboard GreekGKKeyboard TurkeyTRKeyboard HerbrewHEKeyboard CanadianMultinationalCMKeyboard ScandinavianN5Keyboard CzechCZKeyboard SlovakianSKKeyboard HungaryHUKeyboard ThaiTHKeyboard YugoslaviaYUKeyboard TurkishFTFKeyboard UnitedKingdomENKeyboard Tools Apx.FBIOSRewriteProceduresRewritingtheBIOS RewritingtheEC/KBC Apx.GEC/KBCRewriteProceduresTools